Infor CloudSuite

Basic Information

Infor CloudSuite is a comprehensive suite of industry-specific cloud Enterprise Resource Planning (ERP) applications. It is designed to streamline various business operations, including finance, supply chain, manufacturing, human resources, and customer relationship management. Infor CloudSuite offers solutions tailored for diverse industries such as manufacturing, healthcare, distribution, public sectors, hospitality, aerospace and defense, automotive, and fashion.

• Model & Version: Infor CloudSuite is a collection of cloud-based products, not a single model. The latest stable version for new clients is the multi-tenant V11, first released in 2018. Infor CloudSuite Industrial (CSI) uses Infor Syteline as its core ERP, expanding its capabilities.
• Release Date: Infor CloudSuite was introduced by Infor in 2014. The multi-tenant V11 was first made available in 2018.
• Minimum Requirements: As a cloud-based system, client-side requirements are minimal, primarily requiring a modern web browser. Supported browsers include Google Chrome, new Microsoft Edge (Chromium), and Safari. For mobile access, Infor apps support the latest two previous versions of Android and Apple iOS.
• Supported Operating Systems: Client access is primarily via web browsers, making it OS-agnostic for desktop use. Mobile applications support Android and Apple iOS.
• Latest Stable Version: The latest release for new clients is the multi-tenant V11. Infor CloudSuites receive feature releases every 6 months and monthly bug fixes.
• End of Support Date: Infor encourages users to upgrade to the latest CloudSuite versions. Older on-premises versions of Infor LN (10.2.1 and older) reached the end of Extended Maintenance on June 30, 2021, with Sustaining Maintenance continuing for an undetermined period. Clients not using V11 will need to upgrade by 2030, as Infor will discontinue services and support for Lawson on-premise systems.
• End of Life Date: Not explicitly stated as a single date for the entire suite, but older on-premises systems have defined end-of-support timelines, pushing users towards cloud adoption.
• License Type: Infor CloudSuite offers both named and concurrent licensing based on session type. Licensing is typically subscription-based, with pricing customized based on user count, modules, customizations, and support levels.
• Deployment Model: Primarily a public cloud solution (multi-tenant SaaS) built on Amazon Web Services (AWS). Private cloud deployments are available for industries with specific compliance requirements. Hybrid models combining cloud and on-premises systems are also supported, maintaining a consistent codebase.

Technical Requirements

Infor CloudSuite is a cloud-native ERP, leveraging AWS infrastructure. Client-side technical requirements are minimal, focusing on internet connectivity and modern web browser capabilities.

• RAM, Processor, Storage: Not specified for client-side as it's browser-based. Performance depends on server-side resources managed by Infor and AWS.
• Display: Compatible with standard display resolutions for web browsers.
• Ports: Standard internet communication ports (e.g., HTTP/HTTPS) are required for web access.
• Operating System: Desktop access is OS-agnostic via web browsers (Google Chrome, new Microsoft Edge, Safari). Mobile applications support the latest two previous versions of Android and Apple iOS.
• Network: A stable internet connection is essential for optimal performance.

Analysis of Technical Requirements: The technical requirements for Infor CloudSuite are minimal on the client side due to its cloud-based architecture. This significantly reduces the burden on client IT infrastructure, shifting the responsibility for hardware, maintenance, and upgrades to Infor and AWS. The reliance on standard web browsers and mobile operating systems ensures broad accessibility and compatibility across various devices. This approach supports remote access and a distributed workforce.

Support & Compatibility

Infor CloudSuite offers extensive support and compatibility, reflecting its enterprise focus and cloud delivery model.

• Latest Version: The latest release for new clients is the multi-tenant V11. Infor CloudSuites receive continuous updates, with feature releases every six months and monthly bug fixes.
• OS Support: Client access is broad, supporting any HTML5 browser on various devices, including tablets and phones. Mobile apps are compatible with recent versions of Android and Apple iOS.
• End of Support Date: Infor provides a published maintenance schedule unique to each industry for upgrading its cloud environments. Older on-premises versions have specific end-of-maintenance dates, with a push for customers to migrate to CloudSuite.
• Localization: Supports international business with multiple languages, multi-currency capabilities, and country-specific packs for different regions.
• Available Drivers: As a SaaS solution, traditional client-side drivers are generally not applicable. Integration with other systems often uses APIs and web services. For specific scenarios like M3 CloudSuites without cloud storage, a M3 Cloud File Transfer Agent client may be installed on a local server.

Analysis of Overall Support & Compatibility Status: Infor CloudSuite demonstrates strong support and compatibility, primarily due to its SaaS model. Automatic updates ensure users always have access to the latest features and security protocols without manual intervention. The platform's broad OS and device compatibility, coupled with extensive localization, makes it suitable for global enterprises. Infor provides 24/7 technical support and offers training, consulting, and implementation services. The continuous development and integration capabilities, including APIs, ensure ongoing compatibility and extensibility.

Security Status

Infor CloudSuite prioritizes security, leveraging AWS's robust infrastructure and implementing a multi-layered "defense-in-depth" strategy.

• Security Features: Includes network security (firewall segmentation, real-time monitoring, proactive defense), application security (OWASP-based code review, vulnerability and penetration testing), and operational security (infrastructure security, encryption, access management).
• Known Vulnerabilities: Infor conducts vulnerability and penetration testing throughout the product lifecycle to mitigate threats. Specific known vulnerabilities are not publicly detailed, but the continuous update cycle addresses potential issues.
• Blacklist Status: No indication of blacklist status.
• Certifications: Infor CloudSuite Industrial (CSI) multi-tenant SaaS offering holds ISO 27001 certification. It undergoes SSAE18 based assessments, with third-party generated SOC Reports available. The platform also supports compliance with regulations like HIPAA, ITAR, SOX, PCI, and GDPR.
• Encryption Support: Data is protected with encryption.
• Authentication Methods: Supports Single Sign-On (SSO) and Multi-Factor Authentication (MFA). Integrates with customer Security Assertion Markup Language 2.0 (SAML 2.0)-compliant identity providers, such as Microsoft Active Directory Federation Services (AD FS). Infor Federated Services (IFS) centralizes user role management and supports integration with third-party authenticators like Okta and One-Login.
• General Recommendations: Infor recommends adhering to security best practices, utilizing strong authentication methods, and leveraging the platform's built-in security controls.

Analysis of Overall Security Rating: Infor CloudSuite exhibits a strong overall security posture. By building on AWS, it benefits from a world-class secure infrastructure. The "defense-in-depth" strategy, coupled with continuous monitoring, auditing, and adherence to industry standards and certifications (ISO 27001, SOC Reports, HIPAA, GDPR), demonstrates a commitment to safeguarding customer data. Robust authentication and access control mechanisms further enhance its security.

Performance & Benchmarks

Infor CloudSuite is designed for high performance and scalability, leveraging its cloud architecture.

• Benchmark Scores: Infor offers a 99.5% uptime service level agreement (SLA) for CloudSuite, with a historical performance of 99.9996%.
• Real-world Performance Metrics: Users report that Infor's environment (ION and Infor OS) performs better than some competitors, with shorter load times. The platform is highly scalable, adjusting to changes in processing volume and accommodating usage peaks and valleys dynamically.
• Power Consumption & Carbon Footprint: As a cloud service, direct client-side power consumption is minimal. Infor partners with AWS, which focuses on sustainable data center operations, contributing to a reduced overall carbon footprint compared to on-premises solutions.
• Comparison with Similar Assets: Infor CloudSuite is often compared to SAP S/4HANA, Oracle ERP Cloud, and Microsoft Dynamics 365. It is noted for its industry-specific focus, flexibility, and deeper capabilities in areas like supply chain and enterprise asset management compared to SAP S/4HANA. While some find its user interface less modern than newer cloud ERPs like NetSuite or Microsoft D365, its functional capabilities are strong.

Analysis of Overall Performance Status: Infor CloudSuite demonstrates excellent performance and scalability. Its multi-tenant cloud architecture on AWS allows for automatic scaling to accommodate varying workloads, ensuring consistent performance even during peak demands. The high uptime SLA and historical performance figures indicate reliability. While the user interface might be perceived as less modern by some, the underlying technology and functional capabilities are robust, offering significant advantages in processing efficiency and integrated business intelligence.

User Reviews & Feedback

User reviews for Infor CloudSuite highlight its strengths in industry-specific functionality, integration, and scalability, while also pointing out areas for improvement in usability and documentation.

• Strengths:
  • Industry-Specific Solutions: Highly valued for its tailored approach to various industries, offering deep functionality without extensive customization.
  • Scalability & Stability: Praised for its ability to scale dynamically with business needs and its overall stability.
  • Integration Capabilities: Strong integration with other Infor products (e.g., Infor OS, ION, Birst) and third-party applications via APIs.
  • Comprehensive Functionality: Offers a broad set of capabilities across financials, supply chain, HCM, and manufacturing.
  • Cloud Benefits: Automatic updates, reduced IT burden, and remote accessibility are significant advantages.
  • Performance: Some users find its performance, particularly with ION and Infor OS, to be superior to competitors.
• Weaknesses:
  • User Interface & Learning Curve: Some users find the interface less modern or intuitive compared to newer ERP systems, leading to a potentially steep learning curve and requiring extensive training.
  • Documentation: Inadequate documentation is a common complaint, with specific use cases often not covered.
  • Customization Limitations: While flexible, some users note less flexibility in customization compared to certain other ERP solutions.
  • Pricing & Implementation Cost: Can be expensive, with implementation costs ranging from $500,000 to $5 million for large projects. Pricing is custom and not publicly listed.
  • Glitches: Occasional glitches are reported, particularly when editing schedules.
• Recommended Use Cases:
  • Medium to large enterprises requiring industry-specific ERP solutions, especially in manufacturing, distribution, healthcare, and public sectors.
  • Organizations seeking to modernize operations, improve efficiency, and gain better data visibility through integrated cloud solutions.
  • Companies needing robust planning, scheduling, and accounting capabilities, particularly in discrete and process manufacturing.
  • Businesses with complex supply chains and international operations.

Summary

Infor CloudSuite is a robust, industry-specific cloud ERP solution designed to meet the complex operational needs of medium to large enterprises. Its core strength lies in its tailored functionality for diverse sectors, including manufacturing, distribution, healthcare, and hospitality, providing deep capabilities without extensive customization. Built on Amazon Web Services (AWS), the platform offers exceptional scalability, reliability, and security, ensuring high availability and dynamic resource allocation to meet fluctuating business demands.

Key strengths include its comprehensive suite of applications covering financials, supply chain, human capital management, and manufacturing, all integrated through Infor OS and ION. The automatic updates inherent in its SaaS model eliminate the burden of manual upgrades, ensuring users always access the latest features and security protocols. Security is a significant highlight, with a multi-layered defense strategy, ISO 27001 certification, and support for various compliance standards like HIPAA and GDPR. Performance is generally strong, with high uptime and efficient processing, often outperforming competitors in specific areas.

However, Infor CloudSuite presents some weaknesses. The user interface, while functional, can be perceived as less modern or intuitive compared to some newer ERP systems, potentially leading to a steeper learning curve for new users. Documentation is sometimes cited as inadequate, and while flexible, customization options may be less extensive than some alternatives. The solution is a premium offering, with implementation and licensing costs that can be substantial, making it less suitable for smaller businesses.

Overall, Infor CloudSuite is an excellent choice for organizations prioritizing industry-specific functionality, scalability, and robust security in a cloud environment. It is particularly well-suited for complex manufacturing and distribution operations, and businesses with global footprints. Prospective adopters should be prepared for a significant investment in implementation and user training, but the long-term benefits of its comprehensive features, continuous innovation, and reduced IT overhead are substantial.

The information provided is based on publicly available data and may vary depending on specific device configurations. For up-to-date information, please consult official manufacturer resources.