Endpoint Central MSP

Basic information

ManageEngine Endpoint Central MSP is a unified endpoint management (UEM) and security solution designed for Managed Service Providers (MSPs). It allows MSPs to centrally manage, secure, and automate IT operations for multiple client organizations. The platform supports a wide array of devices including desktops, laptops, servers, and mobile devices. It was formerly known as Desktop Central MSP.

• Model: Endpoint Central MSP
• Version: The latest stable version is continuously updated. Version 10.1.x (build range 10.1.2119.1 to latest) is currently supported.
• Release Date: Endpoint Central MSP Cloud was launched on November 8, 2023.
• Minimum Requirements:
  • **Endpoint Central Server:**
    • RAM: 4 GB (for up to 250 computers), scaling up to 8 GB or more for larger environments.
    • Hard Disk Space: 10 GB (for up to 250 computers), scaling up to 20 GB or more for larger environments.
    • Processor: Intel Pentium (for up to 250 computers), scaling up to Intel Core i7 (6 core/12 thread) 3.2 GHz for 3001-5000 computers.
  • **Endpoint Central Agents:**
    • Processor: Intel Pentium 1.0 GHz.
• Supported Operating Systems:
  • **Server:** Windows Server OS (2019, 2022), Linux RHEL 8+, Ubuntu 14.0+, CentOS 8.
  • **Endpoints (Agent):** Windows (10, 11, various Server editions), macOS (various versions), Linux (Ubuntu, Debian, CentOS, RHEL, Fedora, SUSE), iOS, Android, Chromebook.
• Latest Stable Version: Version 10.1.x (build range 10.1.2119.1 to latest) is currently supported.
• End of Support Date: ManageEngine provides support for a minimum of 2 years for each major version. End of Support (EOS) announcements are made 6 months prior to the effective retirement date. Specific older OS versions like Windows XP, Vista, Server 2003, Server 2008, macOS 10.11, 10.12, and 10.13 will no longer be supported after December 31, 2024.
• End of Life Date: Not explicitly stated for the entire product, but individual versions have End of Support dates.
• Auto-update Expiration Date: Not explicitly stated, but the product emphasizes automated patching and encourages upgrading to the latest versions for continued security updates.
• License Type: Annual subscription and perpetual licenses are available. A free edition is available, supporting up to 250 endpoints for a year.
• Deployment Model: Available in both on-premises and cloud-based deployments.

Analysis: ManageEngine Endpoint Central MSP is a mature product with a flexible deployment model catering to various MSP needs. Its system requirements are scalable, accommodating small to large client bases. The continuous support for the latest versions and a clear End of Support policy for older versions ensure that users are encouraged to maintain a secure and up-to-date environment. The availability of both subscription and perpetual licenses, along with a free tier, offers flexibility in procurement.

Technical Requirements

ManageEngine Endpoint Central MSP has scalable technical requirements depending on the number of endpoints managed.

• RAM:
  • Server: 4 GB (up to 250 computers), 8 GB (251-1000 computers), 16 GB (1001-3000 computers), 32 GB (3001-5000 computers).
  • Distribution Server: 4 GB (up to 1000 computers), 8 GB (1001-5000 computers).
• Processor:
  • Server: Intel Pentium (up to 250 computers), Intel Core i3 (2 core/4 thread) 2.9 GHz (251-1000 computers), Intel Core i5 (4 core/8 thread) 2.3 GHz (1001-3000 computers), Intel Core i7 (6 core/12 thread) 3.2 GHz (3001-5000 computers).
  • Agent: Intel Pentium 1.0 GHz.
• Storage:
  • Server: 10 GB (up to 250 computers), 12 GB (251-500 computers), 16 GB (501-1000 computers), 20 GB (1001-3000 computers), 30 GB (3001-5000 computers). SSDs are recommended for performance enhancement, especially for larger deployments.
• Display: Screen resolution of 1280 x 1024 pixels or higher is recommended for the console.
• Ports: Specific network port requirements for agent-server communication and secure gateway server are necessary, typically involving standard HTTP/HTTPS ports.
• Operating System:
  • Server: Windows Server (2019, 2022), Linux (RHEL 8+, Ubuntu 14.0+, CentOS 8).
  • Agent: Windows (10, 11, various Server editions), macOS, Linux, iOS, Android, Chromebook.

Analysis of Technical Requirements: The technical requirements for ManageEngine Endpoint Central MSP are highly scalable, allowing MSPs to tailor their infrastructure based on the number of managed endpoints. The recommendations for higher-end processors, increased RAM, and SSDs for larger environments indicate a focus on performance for growing client bases. The broad support for various operating systems on both the server and agent sides ensures wide compatibility across diverse client IT environments.

Support & Compatibility

ManageEngine Endpoint Central MSP offers comprehensive support and broad compatibility across various platforms.

• Latest Version: Version 10.1.x (build range 10.1.2119.1 to latest) is currently supported.
• OS Support:
  • **Server:** Windows Server (2019, 2022), Linux (RHEL 8+, Ubuntu 14.0+, CentOS 8).
  • **Endpoints:** Windows (10, 11, and various Server editions), macOS, Linux (Ubuntu, Debian, CentOS, RHEL, Fedora, SUSE), iOS, Android, Chromebook.
• End of Support Date: ManageEngine supports each major version for a minimum of 2 years. Older operating systems like Windows XP, Vista, Server 2003, Server 2008, macOS 10.11, 10.12, and 10.13 will reach End of Support on December 31, 2024.
• Localization: Multi-language support is available as an add-on.
• Available Drivers: The platform supports patching for over 1,000 third-party applications and various OS drivers.

Analysis of Overall Support & Compatibility Status: ManageEngine Endpoint Central MSP demonstrates strong support and compatibility. It actively supports current and recent operating systems for both its server components and managed endpoints, including a wide range of Windows, macOS, and Linux distributions, as well as mobile platforms. The clear End of Support policy helps MSPs plan upgrades and maintain secure environments. The availability of multi-language support further enhances its usability for MSPs with diverse client bases.

Security Status

ManageEngine Endpoint Central MSP integrates a robust set of security features to protect client endpoints.

• Security Features: Multi-layered cyber protection, real-time threat detection, vulnerability management, risk-based assessment, automated remediation, next-gen antivirus (NGAV) with AI-assisted, behavior-based detection, compliance management, misconfiguration management, data loss prevention, application control, peripheral device control, endpoint privilege management, browser security (configuration, extension control, access/download control), and OS deployment.
• Known Vulnerabilities: The platform focuses on mitigating vulnerabilities through automated patching across Windows, Mac, Linux, and over 1,000 third-party applications. Regular security updates are part of the support lifecycle.
• Blacklist Status: Not explicitly mentioned, but the product includes features for application control and browser security to manage and restrict access to potentially malicious content.
• Certifications: SOC 2 and ISO 27001 certifications are mentioned, indicating adherence to recognized security standards.
• Encryption Support: Supports data encryption at rest and in transit. It orchestrates BitLocker encryption with TPM protection for Windows endpoints and FileVault encryption for Mac endpoints, managed centrally.
• Authentication Methods: Supports user authentication for console access, including role-based access control (RBAC) and SAML authentication.
• General Recommendations: The product emphasizes continuous monitoring, scheduled audits, and streamlined reporting for compliance. It also provides actionable remediation strategies for misconfigurations.

Analysis on Overall Security Rating: ManageEngine Endpoint Central MSP offers a strong, multi-faceted security posture. Its comprehensive features cover prevention (NGAV, application control, browser security), detection (vulnerability scanning, real-time threat detection), and response (automated remediation, encryption management). Certifications like SOC 2 and ISO 27001 provide assurance of its security practices. The focus on automated patching and continuous updates helps address known vulnerabilities proactively. Overall, it provides a robust security framework for MSPs to protect client endpoints.

Performance & Benchmarks

Specific benchmark scores, power consumption, and carbon footprint data for ManageEngine Endpoint Central MSP are not readily available in public search results. However, user feedback and product descriptions offer insights into its performance characteristics.

• Benchmark Scores: Not publicly disclosed.
• Real-world Performance Metrics:
  • Users report efficient management of endpoints, automated patching, and streamlined operations.
  • The cloud version is noted for better scalability, easier management, and less maintenance.
  • Some users mention the agent can be resource-intensive, while others do not experience resource hogging.
  • The platform is designed for swift endpoint management and automated patching for efficient SLA compliance.
• Power Consumption: Not publicly disclosed.
• Carbon Footprint: Not publicly disclosed.
• Comparison with Similar Assets:
  • Often compared to other RMM (Remote Monitoring and Management) and UEM (Unified Endpoint Management) solutions like NinjaOne, Action1, N-able N-central, Jamf, ConnectWise Control, and Atera.
  • Praised for comprehensive device management, strong automated patching, and a centralized dashboard.
  • Users appreciate its ability to manage Microsoft and third-party updates effectively.

Analysis of Overall Performance Status: ManageEngine Endpoint Central MSP generally performs well in real-world scenarios, particularly in its core functions of endpoint management and automated patching. While specific quantitative benchmarks are not available, user feedback suggests that the cloud version offers enhanced scalability and ease of management. The perceived resource intensity of the agent varies among users, indicating potential configuration or environment-specific factors. Its comprehensive feature set and effectiveness in patch management position it competitively against similar solutions in the MSP market.

User Reviews & Feedback

User reviews for ManageEngine Endpoint Central MSP highlight several strengths and weaknesses, along with recommended use cases.

• Strengths:
  • **Comprehensive Device Management:** Users praise its ability to manage a wide range of endpoints, including desktops, servers, laptops, and mobile devices, from a single console.
  • **Automated Patch Management:** Highly regarded for its effectiveness in managing both Microsoft and over 1,000 third-party application updates, ensuring systems are secure and compliant.
  • **Centralized Dashboard and Control:** The unified interface and centralized management hub are frequently cited as major advantages, streamlining operations and providing clear visibility.
  • **Ease of Use and Learning:** Many users find the software intuitive and easy to learn, with helpful documentation available.
  • **Robust Security Features:** Features like next-gen antivirus, vulnerability management, data encryption (BitLocker, FileVault), and browser security are well-received.
  • **Scalability:** The cloud version is particularly noted for better scalability and easier management for growing MSPs.
  • **Responsive Support:** The support team is often described as quick to respond and effective in providing solutions.
• Weaknesses:
  • **Pricing Model:** Some users express a preference for monthly payment options over annual subscriptions and note that pricing can be based on users and extra features.
  • **Limitations for Smaller Clients:** A few users mention some limitations when dealing with very small client environments.
  • **Error Message Clarity:** Occasionally, error messages could be clearer.
  • **Resource Intensity (Varies):** While not universal, some users have reported the agent being resource-intensive, though others disagree.
  • **Support Quality (Mixed):** While many praise support, some older feedback mentions poor support experiences.
• Recommended Use Cases:
  • **Unified Endpoint Management:** Ideal for MSPs needing to manage and secure diverse client IT environments from a single platform.
  • **Automated Patching and Software Deployment:** Excellent for maintaining up-to-date systems and efficiently deploying software across multiple clients.
  • **Remote Monitoring and Management (RMM):** Suitable for remote troubleshooting, asset management, and ensuring compliance for client endpoints.
  • **Endpoint Security:** Recommended for MSPs looking to implement multi-layered security, including vulnerability management, antivirus, and data encryption.

Summary

ManageEngine Endpoint Central MSP is a comprehensive and robust Unified Endpoint Management (UEM) and security solution tailored for Managed Service Providers. It offers a single, centralized console for managing, securing, and automating IT operations across a wide array of client endpoints, including Windows, macOS, Linux, iOS, and Android devices. The platform is available in both on-premises and cloud deployment models, providing flexibility for MSPs of varying sizes and operational preferences.

Key strengths of Endpoint Central MSP include its highly effective automated patch management for both operating systems and over 1,000 third-party applications, which is consistently highlighted by users as a significant advantage. Its multi-layered security features, such as next-gen antivirus, vulnerability management, data encryption (BitLocker, FileVault), application control, and browser security, provide a strong defense against modern threats. The intuitive design, centralized dashboard, and scalable architecture, particularly in the cloud version, contribute to streamlined operations and enhanced efficiency for MSPs. The product also boasts certifications like SOC 2 and ISO 27001, underscoring its commitment to security standards.

However, some areas for improvement exist. User feedback occasionally points to the pricing model, with a desire for more flexible payment options and clearer structures for add-on features. While many praise the support, some older reviews suggest inconsistencies. The agent's resource consumption can also be a concern for some users, though this experience is not universal.

Overall, ManageEngine Endpoint Central MSP is an excellent choice for MSPs seeking a unified solution for endpoint management and security. Its strengths in automation, comprehensive feature set, and broad compatibility make it a powerful tool for delivering efficient and secure IT services to clients. It is particularly recommended for MSPs prioritizing robust patch management, multi-layered endpoint security, and centralized control across diverse client environments. The platform continuously evolves, with new features and enhancements regularly introduced to bolster security and streamline operations.

Note: The information provided is based on publicly available data and may vary depending on specific device configurations. For up-to-date information, please consult official manufacturer resources.