EasyVista Cloud

Basic Information

EasyVista Cloud is a comprehensive suite of IT Service Management (ITSM) and Enterprise Service Management (ESM) solutions, primarily delivered as a Software-as-a-Service (SaaS) platform. It encompasses various modules such as EV Service Manager, EV Observe, EV Orchestrate, EV Discovery, EV Reach, and EV Self-Help, designed to streamline IT operations and enhance service delivery.

• Model/Version: EasyVista Platform, with recent major updates including 2025.1, 2024.3, and 2024.2. EV Service Manager is a core component.
• Release Date: The platform undergoes continuous development and releases. EasyVista Platform 2025.1 was released on March 25, 2025. EasyVista Platform 2024.3 was released on December 3, 2024, and EasyVista Platform 2024.2 was released on July 22, 2024.
• Minimum Requirements: As a cloud-based SaaS solution, client-side requirements are minimal, primarily requiring a modern web browser. For optimal performance, a modern computer with a capable processor (e.g., Intel i3 6th generation or equivalent), 4GB RAM, and an integrated graphics card is generally recommended for client access.
• Supported Operating Systems: Client access is supported on any operating system that can run a modern web browser. Specific client-side applications or integrations may support Windows 10 and Windows 11.
• Latest Stable Version: EasyVista Platform 2025.1.
• End of Support Date: As a SaaS offering, EasyVista Cloud benefits from continuous updates and support, with lifecycle management governed by service agreements rather than fixed end-of-support dates for the platform itself.
• End of Life Date: Not applicable for the continuously updated SaaS platform.
• Auto-update Expiration Date: Not applicable; updates are continuous as part of the SaaS model.
• License Type: Subscription-based licensing, typically offered on a per-user per-month basis. Flexible licensing options are available.
• Deployment Model: Cloud-based (SaaS) is the primary deployment model, with on-premise options also available for certain solutions.

Technical Requirements

EasyVista Cloud, being a SaaS platform, offloads most infrastructure management to the vendor. Client-side technical requirements are generally light, focusing on web browser compatibility.

• RAM: 4GB (recommended for client access).
• Processor: Intel i3 6th generation or equivalent (recommended for client access).
• Storage: Minimal local storage required for browser cache.
• Display: Minimum screen resolution of 1024 x 768 (landscape) or 1080 x 1920 (portrait) for optimal client interface display.
• Ports: Standard internet connectivity ports (e.g., HTTP/HTTPS) for web access.
• Operating System: Windows 10, Windows 11, or any operating system capable of running a modern web browser (Chrome, Firefox, Microsoft Edge are supported).

Analysis of Technical Requirements

The technical requirements for EasyVista Cloud are primarily client-side and are minimal, reflecting its nature as a web-based SaaS application. The platform is designed to be accessible via standard modern computing environments, ensuring broad compatibility without demanding significant local resources. The emphasis is on a stable internet connection and a modern web browser, making it suitable for diverse user setups. The underlying server infrastructure is managed by EasyVista, ensuring scalability and performance without client-side burden.

Support & Compatibility

EasyVista Cloud offers extensive compatibility and support options, leveraging its cloud-native architecture and continuous development cycle.

• Latest Version: EasyVista Platform 2025.1.
• OS Support: Compatible with any operating system that supports modern web browsers (e.g., Windows, macOS, Linux). Specific client-side integrations may target Windows 10 and 11.
• End of Support Date: Continuous support is provided as part of the SaaS subscription model, with regular updates and enhancements.
• Localization: Supports multiple languages, including English (US), English (UK), Italian, French, Portuguese, Spanish, and German.
• Available Drivers: Not applicable for a web-based SaaS solution. Integrations are typically API-based or through connectors.

Analysis of Overall Support & Compatibility Status

EasyVista Cloud demonstrates strong support and compatibility, primarily due to its SaaS delivery model. This approach ensures users always access the latest version with continuous updates and security patches. Broad operating system compatibility is achieved through reliance on modern web browsers. The extensive localization support makes the platform accessible to a global user base. Support is managed through service agreements, providing ongoing assistance rather than fixed end-of-life dates.

Security Status

EasyVista Cloud prioritizes robust security measures, adhering to industry standards and certifications to protect sensitive data and ensure compliance.

• Security Features: Multi-Factor Authentication (MFA), Single Sign-On (SSO) with support for SAML, OpenID, OAuth, LDAP, and Active Directory, Two-Factor Authentication (2FA), Self-Service Password Reset (SSPR), Session Idle Timeout, Remote Connection Notification, Data Access Controls, Encryption of data at rest, Regular Vulnerability Scans (e.g., with Qualys), Penetration Testing (following OWASP guidelines), Swift Patch Management, Third-Party Audits, Continuous Monitoring, Configuration and Change Management, and AI-powered security features.
• Known Vulnerabilities: EasyVista employs regular vulnerability scans and patch management to proactively address potential security weaknesses. No specific unmitigated known vulnerabilities are publicly highlighted.
• Blacklist Status: No indication of any blacklist status.
• Certifications: SSAE18 SOC2, ISO 27001, ISO 27017, ISO 27018, HDS, TX-RAMP (for EV Service Manager), SecNumCloud, and GDPR compliance.
• Encryption Support: Supports encryption of data at rest and utilizes IP SEC for secure communication.
• Authentication Methods: Offers a wide range of authentication methods including MFA, SSO (SAML, OpenID, OAuth), SSPR, One-Time Passwords (OTP), Time-based One-Time Passwords (TOTP), smart cards, Fido, LDAP/AD directory integration, and internal employee databases.
• General Recommendations: EasyVista recommends implementing comprehensive security awareness training programs, establishing stringent access controls (user, network, data, remote, physical, administrative), and developing clear cybersecurity policies aligned with regulatory standards.

Analysis on the Overall Security Rating

EasyVista Cloud exhibits a strong overall security rating, underpinned by a comprehensive set of features, adherence to multiple international and regional certifications (including ISO 27001, SOC2, TX-RAMP, and SecNumCloud), and robust authentication and encryption capabilities. The proactive approach to security, including regular audits, vulnerability scans, and penetration testing, demonstrates a commitment to safeguarding data. The platform's support for various authentication methods and data access controls further enhances its security posture, making it suitable for organizations with stringent security and compliance requirements.

Performance & Benchmarks

EasyVista Cloud focuses on delivering operational efficiency and leveraging AI to enhance performance, rather than publishing raw hardware benchmarks.

• Benchmark Scores: Specific benchmark scores for the platform's processing power or raw speed are not publicly available.
• Real-world Performance Metrics: Performance is measured through Key Performance Indicators (KPIs) such as equipment availability rate, application response time, Mean Time To Resolution (MTTR), and Service Level Agreement (SLA) compliance. The platform includes EV Insights for advanced analytics and predictive insights, allowing for continuous monitoring and optimization of service performance.
• Power Consumption: EasyVista supports Green IT initiatives by providing tools within EV Service Manager to track electricity consumption, estimate costs, and manage equipment recycling, aiming to optimize energy use.
• Carbon Footprint: EasyVista actively works to reduce its own and its customers' carbon footprints. This includes planting trees to offset server space carbon emissions and offering solutions that help organizations decarbonize digital emissions by optimizing end-user devices, increasing cloud penetration, and rightsizing data center computing needs.
• Comparison with Similar Assets: Users note EasyVista's user-friendly interface and powerful workflow editor compared to competitors like Microsoft System Center Service Manager. While some users find EasyVista less feature-rich than ServiceNow, it is often seen as a more economical option that requires less developer intervention for configuration.

Analysis of the Overall Performance Status

EasyVista Cloud's performance is characterized by its focus on operational efficiency, driven by AI-powered automation and comprehensive monitoring tools. While specific technical benchmarks are not emphasized, the platform aims to improve IT service delivery metrics and reduce operational costs. Its commitment to Green IT and sustainability initiatives also highlights a focus on environmental performance, helping organizations manage and reduce their digital carbon footprint. The platform's scalability and ability to handle complex ITIL requirements contribute to its robust real-world performance.

User Reviews & Feedback

User reviews and feedback highlight EasyVista Cloud's strengths in customization and user experience, alongside areas for improvement in administrative complexity and support consistency.

• Strengths: Users praise its comprehensive ITSM features, user-friendly interface (especially for end-users), codeless configuration, highly customizable workflows, scalability, fast implementation, overall efficiency, and robust workflow editor. The self-service portal and integrated asset management are also frequently cited as strong points.
• Weaknesses: Some users find the platform complex for administrators, requiring a deep understanding for full utilization, and perceive the application builder as not very user-friendly. Concerns have been raised regarding inconsistent vendor support, inadequate or outdated documentation, sluggish performance with large user bases, limited customization options for screen elements, and requiring an excessive number of clicks for common tasks. Limited reporting capabilities sometimes necessitate external tools for deeper analytics.
• Recommended Use Cases: EasyVista Cloud is recommended for IT Service Management (ITSM), Enterprise Service Management (ESM), IT Operations Management (ITOM), Asset Management, Incident Management, Problem Management, Change Management, Service Request Management, Knowledge Management, Remote Support, IT Monitoring, and Self-Healing Technologies. It is widely used across various industries, including financial services, healthcare, education, manufacturing, and government.

Summary

EasyVista Cloud is a robust and comprehensive IT Service Management (ITSM) and Enterprise Service Management (ESM) platform, primarily offered as a Software-as-a-Service (SaaS) solution. Its core strength lies in providing a unified platform that integrates various IT operations, including service management, remote support, monitoring, and automation, all enhanced with AI capabilities.

Strengths: The platform excels in its codeless configuration and highly customizable workflows, allowing organizations to tailor the solution to their specific needs without extensive technical expertise. Its user-friendly interface, particularly for end-users, and robust self-service portal contribute to increased user satisfaction and efficiency. EasyVista Cloud boasts strong security features, including multi-factor authentication, extensive SSO support, and numerous certifications (SSAE18 SOC2, ISO 27001, TX-RAMP, SecNumCloud), ensuring a high level of data protection and compliance. The platform also actively supports Green IT initiatives, helping organizations reduce their carbon footprint through energy consumption tracking and optimization tools.

Weaknesses: Some users report challenges with the platform's complexity for administrators and the application builder, which can require a deep understanding for full utilization. Concerns about inconsistent vendor support and occasionally inadequate documentation have also been noted. Performance can sometimes be sluggish with large user bases, and reporting capabilities may require external tools for advanced analytics.

Recommendations: EasyVista Cloud is highly recommended for medium to large-sized enterprises seeking a flexible, scalable, and secure ITSM/ESM solution that aligns with ITIL best practices. It is particularly well-suited for organizations looking to automate IT processes, enhance self-service capabilities, and gain comprehensive visibility into their IT assets and services. Companies prioritizing strong security compliance and environmental sustainability will find EasyVista's offerings particularly appealing. Prospective users should consider the learning curve for administrative tasks and ensure adequate support resources are in place.

The information provided is based on publicly available data and may vary depending on specific device configurations. For up-to-date information, please consult official manufacturer resources.