Certero ITAM

Basic Information

Certero for Enterprise ITAM is a comprehensive IT asset management solution. It streamlines and optimizes the management of IT assets across an organization, providing unified visibility and control over software, hardware, and cloud assets. The platform aims to enhance efficiency, ensure compliance, and reduce costs through asset discovery, inventory management, and software license optimization.

• Model: Certero for Enterprise ITAM
• Version: Continuously updated platform; specific version numbers are not publicly detailed.
• Release Date: Not explicitly stated for the overall product.
• Minimum Requirements: Not explicitly detailed; client-side access typically requires a web browser.
• Supported Operating Systems: Windows, Mac, Linux, Unix, Android, iOS.
• Latest Stable Version: Not explicitly stated; the platform undergoes continuous updates.
• End of Support Date: Not explicitly stated.
• End of Life Date: Not explicitly stated.
• License Type: Implies a subscription/SaaS model.
• Deployment Model: Cloud-based (SaaS) and on-premise options are available.

Technical Requirements

Certero for Enterprise ITAM is a software solution with flexible deployment options, impacting specific technical requirements.

• RAM: Not explicitly detailed; depends on deployment scale (cloud vs. on-premise server infrastructure).
• Processor: Not explicitly detailed; depends on deployment scale.
• Storage: Not explicitly detailed; depends on data volume and deployment scale.
• Display: Standard display for web-based access.
• Ports: Utilizes various protocols for agentless discovery, including SNMP, SSH, and WMI.
• Operating System: Supports inventory and management across Windows desktops and servers, Mac, Linux, Unix servers, and Android and iOS mobile devices.

Analysis of Technical Requirements

The system's technical requirements are highly adaptable due to its support for both cloud and on-premise deployments. The broad operating system compatibility for asset discovery, including desktop, server, and mobile environments, highlights its versatility. For client-side access, standard web browser capabilities suffice. On-premise deployments necessitate server infrastructure, with specifications varying based on the size and complexity of the IT estate being managed. The use of multiple protocols for agentless scanning minimizes the need for specific client-side software installations.

Support & Compatibility

Certero for Enterprise ITAM offers extensive compatibility and robust support options.

• Latest Version: The platform is continuously updated, ensuring access to the latest features and improvements.
• OS Support: Comprehensive support for Windows, Mac, Linux, Unix, Android, and iOS.
• End of Support Date: Not explicitly stated; continuous updates imply ongoing support.
• Localization: Supports English.
• Available Drivers: Not applicable; the solution uses various network protocols (SNMP, SSH, WMI) for agentless discovery.

Analysis of Overall Support & Compatibility Status

Certero for Enterprise ITAM demonstrates strong compatibility across a wide array of operating systems and device types, from mobile to datacenter and cloud environments. It integrates with various third-party platforms, including ITSM tools, CMDBs, and major virtualization technologies like VMWare, Hyper V, and XenServer, as well as enterprise systems like SAP, IBM, and Oracle, and cloud providers like AWS. This broad integration capability ensures seamless data flow and enhanced functionality within existing IT ecosystems. User feedback consistently rates Certero's customer service and support as "top-notch," "responsive," and "knowledgeable," indicating a high level of customer satisfaction.

Security Status

Certero for Enterprise ITAM incorporates robust security features and holds significant certifications.

• Security Features: Includes comprehensive asset discovery, inventory, integrated patch management, vulnerability remediation, application monitoring to identify non-sanctioned apps, access control policies for software, application blacklisting, and the ability to examine software usage data during security breaches. It also supports checks for anti-virus software and aids in GDPR compliance.
• Known Vulnerabilities: The platform is designed to identify and remediate vulnerabilities within the managed IT estate; no specific vulnerabilities of Certero ITAM itself are publicly detailed.
• Blacklist Status: Supports the creation and enforcement of blacklists for software applications.
• Certifications: ISO 27001:2022 Certified, Cyber Essentials, and Cyber Essentials Plus.
• Encryption Support: Implied by ISO 27001 certification, which mandates strong data protection measures.
• Authentication Methods: Not explicitly detailed in public information.
• General Recommendations: The platform provides tools to maintain a strong security posture by offering detailed inventory, identifying vulnerable software, and enforcing access control policies.

Analysis on the Overall Security Rating

Certero for Enterprise ITAM exhibits a strong commitment to security, both in its internal practices and the capabilities it provides to customers. Its ISO 27001:2022, Cyber Essentials, and Cyber Essentials Plus certifications underscore adherence to high information security standards. The solution actively contributes to an organization's security by enabling comprehensive visibility of IT assets, facilitating timely patch management, identifying and remediating vulnerabilities, and allowing for granular control over software access. This proactive approach helps mitigate risks associated with unpatched systems, unauthorized software, and shadow IT, making it a valuable tool for enhancing overall IT security and compliance.

Performance & Benchmarks

Certero for Enterprise ITAM focuses on efficiency and resource optimization in its operations.

• Benchmark Scores: Specific numerical benchmark scores are not publicly available.
• Real-world Performance Metrics: Described as the "easiest, fastest and most resource-efficient way to discover, inventory and manage your IT assets." It offers faster implementation and configuration, leading to a lower total cost of ownership. The platform is efficient at capturing and analyzing comprehensive inventory data.
• Power Consumption: Not explicitly detailed for the software itself.
• Carbon Footprint: Not explicitly detailed for the software itself, but effective ITAM can contribute to reducing an organization's overall IT carbon footprint through optimized asset utilization.
• Comparison with Similar Assets: Positioned as a comprehensive, unified platform in comparison to alternatives like Setyl, USU Software Asset Management, AssetSonar, and JDisc Discovery.

Analysis of the Overall Performance Status

While specific quantitative benchmarks are not provided, user feedback consistently highlights Certero for Enterprise ITAM's strong performance in terms of speed, efficiency, and resource optimization. The platform is noted for its rapid implementation and ease of use, which directly translates to a lower total cost of ownership for organizations. Its ability to quickly discover, inventory, and analyze a vast array of IT assets across diverse environments underscores its operational effectiveness. The focus on automation and streamlined processes further enhances its performance, allowing IT teams to manage assets more effectively.

User Reviews & Feedback

User reviews for Certero for Enterprise ITAM are generally positive, highlighting several key strengths and some areas for improvement.

• Strengths:
  • Comprehensive and unified IT asset management across hardware, software, and cloud.
  • Highly efficient and fast for asset discovery, inventory, and management.
  • Multi-platform support, including Windows, Mac, Linux, Unix, Android, and iOS.
  • Effective agent and agentless scanning capabilities.
  • Strong application monitoring and software license optimization features.
  • Integrated patch management and vulnerability remediation.
  • Excellent, customizable reporting and dashboard functionalities.
  • Responsive, knowledgeable, and patient customer service and support staff.
  • Easy to use and deploy, contributing to a lower total cost of ownership.
• Weaknesses:
  • Online help and community portals could be improved.
  • Frequent new releases may require continuous adaptation from users.
  • Less relevance for perpetual licenses, indicating a shift towards subscription models.
  • Some users find extracting specific information for reports challenging without custom SQL queries.
  • The User Interface (UI) can appear busy at first glance.
• Recommended Use Cases: Organizations seeking to gain full visibility and control over their IT assets, optimize software licensing, ensure compliance, reduce IT costs, and enhance overall IT governance and security. It is particularly suited for managing complex IT estates spanning mobile, desktop, datacenter, and cloud environments.

Summary

Certero for Enterprise ITAM stands out as a robust and comprehensive IT asset management solution, designed to provide enterprises with unparalleled visibility and control over their entire IT estate. Its core strength lies in its unified approach to managing hardware, software, SaaS, and cloud assets across a diverse range of operating systems, including Windows, Mac, Linux, Unix, Android, and iOS. The platform excels in automated discovery, detailed inventory, and intelligent application monitoring, which are critical for optimizing software licenses and ensuring compliance.

A significant highlight is its strong security posture, evidenced by ISO 27001:2022, Cyber Essentials, and Cyber Essentials Plus certifications. Certero ITAM actively contributes to an organization's security by facilitating integrated patch management, vulnerability remediation, and the enforcement of access control policies, thereby mitigating risks and supporting regulatory compliance.

User feedback consistently praises the solution for its ease of use, rapid deployment, and overall efficiency, which translates into a lower total cost of ownership. The customer support is frequently lauded for its responsiveness and expertise. While the platform is highly effective, some users suggest improvements in the online help resources and note that the frequency of updates requires continuous adaptation. Minor challenges in extracting highly specific report data without custom queries have also been mentioned.

In essence, Certero for Enterprise ITAM is an invaluable asset for organizations aiming to achieve digital transformation through enhanced efficiency, cost optimization, and stringent security across their IT landscape. Its ability to provide a single pane of glass for all IT assets makes it a powerful tool for strategic IT management.

The information provided is based on publicly available data and may vary depending on specific device configurations. For up-to-date information, please consult official manufacturer resources.