Microsoft Active Directory

InvGate Service Management + Microsoft Active Directory

Integrating InvGate Service Desk with Active Directory (AD) centralizes user management, automates user provisioning, and enhances security by synchronizing user data and permissions between both systems. 

This integration enables agents to access comprehensive user details—such as job titles, departments, and contact information—directly within InvGate Service Desk, facilitating personalized support and efficient ticket resolution. 

Additionally, it streamlines the onboarding process by allowing automatic user imports upon first login and ensures consistent access control across the organization.

Check out our post for integrating InvGate Service Management with Active Directory (AD).