JotForm

Add JotForm actions to your InvGate Service Management workflows

The JotForm built-in action connector reads form data as a workflow step: forms, individual form detail, questions, submissions and their answers, reports, and account usage. Every action is a read.

Why you should connect JotForm to your workflows

Intake collected outside the service desk arrives as prose, such as an email body or a pasted block of answers, and someone has to read it and decide where it goes. Reading the submission as structured data means the workflow can route on the answers themselves: which option the requester picked, which field they filled, which question decides the path.

Benefits of integrating InvGate Service Management with JotForm

JotForm actions live in the Integrations section of the workflow editor and are available on Pro plans and above. All actions are read-only, so the connector cannot alter your forms or submissions.

Routing on the answers

Submissions arrive as structured fields, so a workflow can branch on what someone selected instead of on someone reading it first.

Questions and answers together

Form and question actions let a process interpret a submission in context, so an answer means the same thing to the workflow as it did on the form.

Read-only

Every action is a retrieval. The connector reads submissions without editing forms or altering the responses people sent.