Download the “Unlocking Experience Management” eBook
The first installment of the “Unlocking IT” series, with insights from the Ticket Volume podcast guests.
Meet our Guests
Ian Aitchison
Vice President of Product Management at NextThink
Pasi Nikkanen
Co-Founder and Chief Growth Officer for HappySignals
Doug Rabold
Senior Manager of Customer Support at Amwell and Chairman of the Board at HDI
Alan Nance
Co-founder and president of XLA Collab
Rae Ann Bruno
President of Business Solutions Training, Inc
Maddie Blumenthal
VP of Customer Success at QSTAC
Joshua Nelson
Director of Technology Experience for Power Design Inc
About this work
Unlocking Experience Management
In a marketplace where stakes are sky-high, merely offering a service or product doesn’t cut it anymore; the experience you deliver can make or break your success.
The “Unlocking Experience Management” eBook provides you with the seven IT professionals’ fresh perspective on the crucial area of experience – whether for customers or employees.
Download the free ebook and gain invaluable keys to:
- Measure and decode experience data to supercharge your business strategies.
- Delve into the role of emotional connectivity in delivering services.
- Learn to manage and triumph over negative experiences, turning them into opportunities for improvement.
Get to grips with Experience Level Agreements.
“Unlocking Experience Management” is the first book of the “Unlocking IT series” , an initiative to combine all the valuable insights our guests have shared through the more than 80 Ticket Volume episodes.
In this eBook, you’ll find some customer service tips from:
Ian Aitchison - Vice President of Product Management at NextThink
Pasi Nikkanen - Co-Founder and Chief Growth Officer for HappySignals
Doug Rabold - Senior Manager of Customer Support at Amwell and Chairman of the Board at HDI
Alan Nance - Co-founder and president of XLA Collab
Rae Ann Bruno - President of Business Solutions Training, Inc
Maddie Blumenthal - VP of Customer Success at QSTAC
Joshua Nelson - Director of Technology Experience for Power Design Inc
Complete the form and get your copy now!
