New Relic One

Basic Information

New Relic One is a comprehensive, cloud-based observability platform. It unifies various monitoring capabilities into a single dashboard, providing real-time insights into the performance and behavior of digital systems, applications, and infrastructure.

• Model: New Relic One
• Version: The platform continuously evolves with ongoing updates to its various agents and features rather than distinct version numbers.
• Release Date: May 15, 2019.
• Minimum Requirements: Requirements primarily apply to the agents deployed on monitored systems and the client-side web browser for accessing the platform UI. Agents are designed for minimal resource consumption.
• Supported Operating Systems:
  • For Agents: Supports a wide range of Linux distributions (64-bit x86, ARM64), Windows Server (2016, 2019, 2022, 2025), Windows 10, Windows 11, macOS (x86 and Apple silicon), and various UNIX-like systems for specific agents.
  • For Client Access (UI): Compatible with modern web browsers (Google Chrome 60+, Microsoft Edge, Mozilla Firefox, Safari) running on Linux, macOS, and Windows.
• Latest Stable Version: New Relic agents are continuously updated, and the platform itself undergoes continuous development.
• End of Support Date: End-of-Life (EOL) policies apply to specific agent versions, features, or APIs, not the entire platform. For instance, REST API Keys EOL is March 3, 2025, and NRQL Drop Rules API EOL is January 7, 2026. Infrastructure agent releases are supported for one year from their start date.
• End of Life Date: EOL dates are specific to components or older services. Examples include the 'Servers' and 'Alerts' services (EOL November 14, 2017) and certain classic UI elements (EOL September 2023).
• Auto-update Expiration Date: As a SaaS platform, New Relic One auto-updates. Agents installed on customer servers do not auto-update.
• License Type: New Relic One operates on a usage-based pricing model with Free, Standard, Pro, and Enterprise tiers. Billing is determined by the amount of data ingested and the type of user (Basic, Core, Full Platform).
• Deployment Model: Cloud-based Software-as-a-Service (SaaS) platform.

Technical Requirements

New Relic One's technical requirements are primarily for its agents and the client-side interface.

• RAM: Agents generally require minimal RAM resources to operate efficiently on monitored systems.
• Processor: Agents support 64-bit x86 architectures on Linux and Windows, ARM (arm64) on compatible Linux systems, and both 64-bit x86 and Apple silicon on macOS.
• Storage: The agent's storage footprint is typically small, used for logs and temporary data.
• Display: Not applicable for agents. The New Relic One platform is accessed through a web browser, requiring a standard display for UI interaction.
• Ports: Agents communicate outbound to New Relic servers over either port 80 or 443.
• Operating System:
  • For Agents: Compatible with various Linux distributions (e.g., Ubuntu LTS, Oracle Linux, SLES), Windows Server (2016, 2019, 2022, 2025), Windows 10, Windows 11, macOS, and UNIX-like systems.
  • For Client Access (UI): Requires a modern web browser on Linux, macOS, or Windows.

Analysis of Technical Requirements

The technical requirements for New Relic One are designed to be lightweight and broadly compatible. Agents consume minimal system resources, ensuring a low impact on monitored applications and infrastructure. The platform's web-based interface allows access from any device with a supported modern web browser, eliminating the need for specialized client software installations. This approach facilitates wide adoption and ease of management across diverse IT environments.

Support & Compatibility

New Relic One offers extensive support and compatibility across a broad spectrum of technologies.

• Latest Version: The New Relic platform and its agents are under continuous development, receiving regular updates to introduce new features and security enhancements.
• OS Support: Agents support a wide array of operating systems, including various Linux distributions (e.g., Ubuntu LTS, Oracle Linux, SLES), Windows Server versions (2016, 2019, 2022, 2025), Windows 10/11, macOS, and ARM-based Linux systems. Client access via web browsers supports major desktop operating systems.
• End of Support Date: EOL policies are specific to agent versions and features. For example, infrastructure agent releases are supported for one year from their release date. Specific API keys and older UI elements also have announced EOL dates.
• Localization: The primary interface is in English, with documentation and some content available in multiple languages, indicating internationalization support.
• Available Drivers/Agents: New Relic provides agents and integrations for numerous programming languages (e.g., .NET, Go, Java, Node.js, PHP, Python, Ruby) and platforms (e.g., Kubernetes, AWS Lambda, Docker).

Analysis of Overall Support & Compatibility Status

New Relic One demonstrates robust support and broad compatibility, making it suitable for diverse and evolving technology stacks. The continuous update model for both the platform and its agents ensures users benefit from the latest features, performance improvements, and security patches. While specific EOL dates apply to older agent versions or particular APIs, these are clearly communicated, allowing organizations to plan upgrades proactively. The extensive ecosystem of agents and integrations enables comprehensive monitoring of modern, distributed, and hybrid environments from a single, unified platform.

Security Status

New Relic One incorporates a comprehensive suite of security features to protect data and ensure compliance.

• Security Features: Includes data encryption in transit (SSL/TLS) and at rest, fine-grained access controls, and continuous security monitoring. High-security mode enforces SQL obfuscation and HTTP parameter filtering.
• Known Vulnerabilities: New Relic maintains a policy of notifying users through security bulletins if vulnerabilities are discovered and corrective actions are taken.
• Blacklist Status: No publicly available information indicates a blacklist status.
• Certifications: Achieves SOC 2 certification for its data centers (US and EU), FedRAMP Authorized Moderate, HIPAA account enablement, and HITRUST certified status for its AWS-hosted platform.
• Encryption Support: Supports SSL/TLS encryption for data in transit by default and encrypts data at rest.
• Authentication Methods: Offers multiple authentication options including email and password, social login (Google, GitHub, Bitbucket), Single Sign-On (SSO) via SAML (with support for identity providers like Okta, Ping Identity, Azure AD), and Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA) using methods such as OTP over SMS, Push Notifications, and TOTP apps.
• General Recommendations: Users are advised to leverage SAML SSO, configure high-security mode settings, regularly review audit logs, carefully manage API keys, and set appropriate user access levels to enhance their security posture.

Analysis on the Overall Security Rating

New Relic One maintains a strong security posture, demonstrating a commitment to data protection, access management, and regulatory compliance. The platform's robust security features, including end-to-end encryption, granular access controls, and adherence to industry-leading certifications (SOC 2, FedRAMP, HIPAA, HITRUST), provide a secure environment for monitoring critical enterprise assets. The availability of advanced authentication methods like SSO and MFA further strengthens user access security.

Performance & Benchmarks

New Relic One focuses on delivering high performance for data ingestion, analysis, and real-time insights.

• Benchmark Scores: Specific benchmark scores for the New Relic One platform itself are not typically published, as its performance is measured by its ability to process and present telemetry data efficiently.
• Real-world Performance Metrics:
  • Data Ingestion & Storage: Capable of handling billions of daily data points with sub-second query performance on trillion-row datasets.
  • Query Performance: Offers sub-second query performance on massive datasets. The Data Plus option provides a 3X maximum query limit (up to 100 billion data points per minute and 1 trillion data points every 30 minutes) and a 2X maximum runtime per query (120 seconds).
  • Monitoring Capabilities: Provides detailed insights into application performance metrics such as response times, throughput, error rates, slow SQL queries, and detailed stack traces.
  • Real User Monitoring (RUM): Effectively captures and analyzes how end-users interact with applications in real-time.
  • Distributed Tracing: Visualizes request paths across microservices architectures to pinpoint performance bottlenecks.
• Power Consumption: Not directly applicable to the cloud-based SaaS platform. Agents are designed to be lightweight, minimizing their impact on the power consumption of host systems.
• Carbon Footprint: Information on the specific carbon footprint of New Relic One is not detailed in public documentation, but as a cloud service, it leverages the sustainability efforts of its underlying cloud providers.
• Comparison with Similar Assets:
  • vs. Datadog: New Relic One excels in application performance monitoring (APM) with an intuitive interface and powerful APM capabilities, often preferred for application-centric monitoring. Datadog is noted for its extensive monitoring across cloud infrastructures, logs, and applications, making it suitable for complex, cloud-native environments. New Relic is generally considered easier to set up and learn. New Relic provides a unified experience across all systems, while Datadog's monitoring suite can be perceived as siloed. New Relic's AI has access to all telemetry data, offering broader insights compared to Datadog's AI, which can be limited by data silos.

Analysis of the Overall Performance Status

New Relic One demonstrates robust performance in its core functions of data ingestion, storage, and querying, efficiently handling vast amounts of telemetry data. Its real-world performance is characterized by rapid delivery of actionable insights into application and infrastructure health, facilitating quick identification and resolution of performance bottlenecks. While direct comparative benchmark scores are not always available, its capabilities are highly competitive within the observability market, particularly in APM and providing a unified, AI-driven approach to full-stack observability.

User Reviews & Feedback

User reviews and feedback for New Relic One highlight several key strengths and areas for improvement.

• Strengths:
  • Intuitive Interface and Powerful APM: Users frequently praise its intuitive interface and strong Application Performance Monitoring (APM) capabilities.
  • Customizable Dashboards: Dashboards and visualizations are highly customizable and provide comprehensive views of infrastructure and applications.
  • Effective Alerting: The alerting system is effective, intuitive, and provides better context for incident response.
  • AI-driven Insights: Advanced machine learning features for anomaly detection and predictive analytics are highly valued.
  • Streamlined Onboarding: The onboarding process is often described as streamlined, allowing quick setup.
  • Responsive Support: Users report responsive and comprehensive support.
  • Unified Platform: The platform offers a unified experience, reducing tool sprawl and simplifying debugging of distributed systems.
  • Real-time Monitoring: Strong real-time monitoring and detailed analysis capabilities.
• Weaknesses:
  • Pricing Complexity: Pricing can be complex, confusing, and potentially expensive, especially for microservices or large user bases.
  • Hidden Costs: Some users express concerns about hidden costs and a lack of transparency in the pricing model.
  • Learning Curve: A steep learning curve is sometimes noted, particularly for maximizing its advanced features.
  • Contract Terms: Long-term contracts and minimum commitment requirements can be a point of contention.
• Recommended Use Cases:
  • Organizations primarily focused on deep application performance monitoring and optimization.
  • Teams requiring a unified, comprehensive view of complex, distributed environments, including microservices and cloud-native architectures.
  • Companies seeking AI-driven insights for proactive anomaly detection and efficient issue resolution.
  • Environments needing robust debugging tools for distributed systems.
  • Monitoring hybrid infrastructures that span both cloud and on-premises environments.

Summary

New Relic One stands as a robust, cloud-based observability platform designed to provide comprehensive, real-time insights across an organization's entire technology stack. Launched in May 2019, it offers a unified experience for monitoring applications, infrastructure, and digital experiences, aiming to accelerate innovation and improve software delivery.

Strengths: The platform excels in Application Performance Monitoring (APM), offering an intuitive interface, highly customizable dashboards, and powerful AI-driven capabilities for anomaly detection and predictive analytics. Its real-time data ingestion and sub-second query performance on massive datasets enable rapid identification and resolution of performance bottlenecks. New Relic One's extensive compatibility through a wide array of agents and integrations supports diverse operating systems and programming languages, making it adaptable to various modern and hybrid environments. Security is a core strength, featuring robust encryption, multi-factor authentication, comprehensive access controls, and adherence to key industry certifications like SOC 2, FedRAMP, HIPAA, and HITRUST.

Weaknesses: User feedback indicates that the pricing model can be complex and potentially expensive, particularly for large-scale deployments or microservices, with some concerns about hidden costs and transparency. While powerful, the platform may present a steep learning curve for new users to fully leverage its advanced features.

Recommendations: New Relic One is highly recommended for organizations prioritizing deep application performance insights, unified observability across complex distributed systems, and leveraging AI for proactive issue detection. It is particularly well-suited for teams managing hybrid infrastructures and those seeking to consolidate monitoring tools into a single, secure platform. Prospective users should carefully evaluate the usage-based pricing model against their specific data ingestion and user requirements to ensure cost-effectiveness.

The information provided is based on publicly available data and may vary depending on specific device configurations. For up-to-date information, please consult official manufacturer resources.