Dell

InvGate Asset Management + Dell

InvGate Asset Management pulls warranty information automatically for Dell laptop and devices.

With the correct integration of InvGate Asset Management you can achieve a meticulous tracking and reviewing of accurate warranty information for each asset. 

When implemented efficiently, the integration ensures that devices are repaired, replaced, or maintained during the warranty period, reducing their overall cost of maintenance and guaranteeing they continue to function with minimal interruptions throughout their warranty coverage.

Add Dell actions to your InvGate Service Management workflows

The Dell built-in action connector covers the TechDirect support case as a set of workflow steps: create a case, retrieve its full detail, check its current status, and read warranty coverage, asset information, and active hardware components. It reads and writes, so a workflow can open a vendor case and follow it without an agent working two systems by hand.

Why you should connect Dell to your workflows

Hardware failures create two tickets: yours and Dell's. Keeping them in step is manual work. An agent opens the vendor case in TechDirect, copies the reference back, then checks in periodically for status and detail. When those actions belong to the workflow, the vendor case is opened and tracked from the InvGate ticket, and warranty coverage is visible before anyone promises a repair.

Benefits of integrating InvGate Service Management with Dell

Dell actions live in the Integrations section of the workflow editor and are available on Pro plans and above. The connector covers seven actions spanning case creation and tracking plus warranty and asset lookups.

One ticket, tracked from yours

A case is opened from the request, and its status and detail are read back into it, so the InvGate ticket and the Dell case stay in step without an agent copying between them.

Warranty before the promise

Coverage, asset information, and active components are read from Dell, so entitlement is known before anyone commits to a repair or a replacement.

Case creation without leaving the ticket

The create-case action opens a Dell support case directly from the request, using the service tag and issue details already on the ticket.