Build a state-of-the-art service desk
InvGate Service Desk empowers your support team to deliver outstanding service, with an intuitive ticketing solution, workflow automation, and ITIL-verified capabilities.
Provide agents with a tool to help them help better
A ticket management solution that lets agents focus on what’s most important. Organize the work based on priority, SLA, and urgency and avoid bottlenecks by highlighting actions that can be solved with just one click.
Watch: 5-minute demo of InvGate Service Desk
Modern UI for better management
InvGate helps agents stay organized by showing requests that need attention.
Improve collaboration between teams
Empower agents by providing full visibility of ticket changes, linked requests, and configuration items. Easy access to knowledge base, ticket tasks, and the possibility to add watchers and approvers.
Offer performance visibility
From request time metrics, time tracking, and customer ratings, give agents the tools for self-improvement and performance awareness.
Have a clear view of your service desk
Customize and share your performance dashboards to provide transparency on the state of your service desk and take actions when needed.
Build custom dashboards
Customize dashboards to adapt to your and other stakeholders’ needs.
Act faster with better reports
Cross-analyze over 150 metrics to create reports, linked requests and configuration items to make faster and better decisions.
Share dashboards with customers
Improve stakeholder satisfaction by providing access to custom dashboards, offering visibility on the status of the service desk.
Discover other Service Desk features
Everything you need to provide outstanding service.
Ticket Mgmt
Manage your incidents
Analytics
Analyze your efforts
Self-Service
Encourage self-help
AI
Enhance support efficiency
Integrations
Expand functionality and usability
Problem Mgmt
Get proactive
Automation
Automate support processes
Workflows
Improve IT efficiency
ITIL
Employ best practices
Knowledge Base
Build and share knowledge
Change Mgmt
Better manage change
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT
“We are in the Education industry and our system of priorities is totally different from a traditional company. InvGate Service Desk permitted the right level of customization to fit our needs.”
Harmony Public Schools
Martin Nuñez - Service Desk Manager
“We are one full support department now, which is amazing. Even though it's spanning so many groups and teams, InvGate Service Desk is one place to go for help.”
Peoples Bank
Megan Engels - IT Service Desk Manager
“We are transforming the way we work to become more agile. InvGate Service Desk is accompanying us in this transformation process.”
Farmacity
Marcos Aste - Level One Support Efficiency Leader
“InvGate Service Desk is the tool that not only satisfies our long list of requirements, but has the best price-performance ratio.”
Smartmatic
Anngy Dordelly - IT Support Manager
Automate your operations
Manage change, problems and incidents by automating processes with workflows and third-party integrations and assist your agents with AI-powered suggestions.
Get a visual workflow editor
Make automation available to your entire organization for any of the processes needed.
Provide AI-powered suggestions
Improve agents’ efficiency by offering suggested actions based on repeated patterns.
Integrate third-party apps
Integrate workflows with other apps using Zapier or InvGate’s API.
Empower your organization
Improve end-user experience with a branded self-service portal with an integrated knowledge base and a service catalog.
Build a service catalog
From HR to IT, give visibility and access to your customers on everything your organization can do for them.
Create a cross-organization service process
Implement Enterprise Service Management best practices by integrating your entire organization under one service desk.
Centralize communications on one platform
Let users use their channel of choice, be it e-mail, the self-service portal or Microsoft Teams. Everything is organized in one place.
Integrate with your IT Asset Inventory
Connect your IT Asset Inventory into your service desk for a unified view of asset-related incidents.
Link CIs to tickets
Link tickets with devices for future reference and problem detection.
Access quick visibility of users’ CIs
Provide agents with a list of devices, contracts, and business applications linked to a user.
Detect recurring problems
See past incidents registered for a CI and detect potential problems to be solved.
Set up an enterprise-level service desk in record time
No-code configurations, pre-built functionalities, and praised post-sale support to have your service desk ready in no time.
Up and running in 5 minutes
Try InvGate Service Desk for free, and learn how easy it is to put your help desk to work.
Migrate in a day
Moving from another help desk solution? No big deal. Find out how easy it is to migrate your help desk into InvGate Service Desk.
A world-class Customer Success team to support your success
Every InvGate customer has access to our Customer Success team who has helped 1,500+ organizations create state-of-the-art service operations.
InvGate Service Desk is used by organizations to support millions of users around the world.
Frequently Asked Questions
Everything you need to know about InvGate Service Desk.
In InvGate Service Desk, agents refer to the licensed users that solve requests and perform related tasks.
