Service Desk Analytics and Reporting
Provide IT staff with greater insight into their operational performance and potential improvement opportunities with better access to data and information that drives better decisions and, in turn, better performance.
Real-Time Performance Data
Get the visibility you need to drive process improvement in your service desk, with real time information and easy reporting personalization.
See for yourself how they work
Cross-Analyze Over 150 Metrics
Analyze your service desk operational performance using over 150 built-in metrics with InvGate’s OLAP cube. From waiting time by agent to number of priority changes by department.
Multi-Departmental Reporting
Because InvGate Service Desk supports multiple help desks and differing access levels, Analytics does too. With reporting tools available to all service desk coordinators and administrators for their area of responsibility.
See Service Desk reports in action
Customizable Dashboards
InvGate Service Desk Dashboards provide you and your team with at-a-glance insight into your IT operations. Fully configurable with point-and-click and drag-and-drop configurations, you can easily display the KPIs and information that is most important to your business to help highlight areas of success and those in need of improvement.
Explore Service Desk dashboards live
Sharing Analytics
Automation
In Service Desk, reports can be set up to automatically generate and distribute on a regular schedule, eliminating the need for manual report creation by agents and managers. These reports can be shared with both licensed and unlicensed users.
Benefits of InvGate Service Desk Analytics
InvGate Service Desk Analytics will help your company to up its IT support game through better insight into services and operational performance. By providing access to the right information when IT support personnel need it, teams can improve both the efficiency of operations and effectiveness of service delivery thanks to:
Improved Visibility and Awareness
Real-time insight into IT support operations not only increases the understanding of how the service desk is performing, it also shines a light on service quality. performance. Whether this is related to service desk agent efficiency, the meeting of service level targets, or the success of knowledge management activities.
Discover other Service Desk features
Everything you need to provide outstanding service.
Ticket Mgmt
Manage your incidents
Analytics
Analyze your efforts
Self-Service
Encourage self-help
AI
Enhance support efficiency
Integrations
Expand functionality and usability
Problem Mgmt
Get proactive
Automation
Automate support processes
Workflows
Improve IT efficiency
ITIL
Employ best practices
Knowledge Base
Build and share knowledge
Change Mgmt
Better manage change
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT
