Manage multiple departments
Leverage service management principles, practices, and technology in any line of business function to increase operational efficiency, reduce costs, and improve the end user experience.
Best Service Practices Beyond IT
Other corporate service providers have similar operational and service-based requirements to IT. Thus, these other business functions can also benefit from proven ITSM thinking, practices, and technology – such as ticketing, workflow and automation, knowledge management, and self-service – to increase efficiency and to deliver a better end user or customer experience.
Transform the Way Your Department Delivers
Replace the line of business reliance on email, post-it notes, spreadsheets and databases, and personal organizational skills to deal with customer requests for help, services, information, and changes to existing services.
Enterprise Service Management Capabilities
InvGate’s Service Desk enables you to define and configure groups that directly align to your business and support structure. The creation of custom forms and the use of triggers and workflows transforms a support ticket into a request for any action – be it the purchase of new office equipment, a request for annual leave, or the repair of a building or facility. As your business grows, or as its structure changes, it’s a simple process to change the existing set up to what’s now needed.
Flexibility
In addition to providing discreet company environments for each individual line of business, InvGate Service Desk’s flexibility also extends into other areas of configuration such as multilingual and time zone support for international organizations and the ability to integrate with existing operating procedures that may require paper-based approval signoff or job management.
Benefits of Enterprise Service Management
Enterprise service management, or the use of ITSM capabilities outside of IT, offers a number of benefits to your organization.
Reduced Operational Costs and Improved Efficiency
Many of the ITSM technical capabilities – such as supporting standardized processes, workflow and automation, and notifications/alerting – will remove unnecessary manual effort. This greater efficiency is amplified when complemented with knowledge management for agents and self-service/self-help capabilities for employees.
Discover other Service Desk features
Everything you need to provide outstanding service.
Ticket Mgmt
Manage your incidents
Analytics
Analyze your efforts
Self-Service
Encourage self-help
AI
Enhance support efficiency
Integrations
Expand functionality and usability
Problem Mgmt
Get proactive
Automation
Automate support processes
Workflows
Improve IT efficiency
ITIL
Employ best practices
Knowledge Base
Build and share knowledge
Change Mgmt
Better manage change
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT
