Embrace Change, While Managing Risk
Easily manage and implement changes with InvGate Service Desk. Our powerful workflow builder and automation capabilities make it simple for you to assess the impact, risk, and urgency of changes, prioritize and approve, and coordinate their implementation, all in a controlled and efficient manner.
ITIL Certified Best Practices
InvGate Service Desk’s change management capabilities have a workflow and automation as their backbone. This takes each request for change (RFC) from logging, through assessment (including the change advisory board (CAB) where needed), to change authorization and the release management process. InvGate supports this through making the required data and information available and providing insight into RFC progression.
All-In-One ITSM Solution
InvGate Service Desk is a single ITSM solution built on a single technology platform such that the change management module just works with other ITSM capabilities such as incident, problem, and configuration management. For example, the parties considering a RFC can look to incident, problem, and configuration management data to understand the risks and potential impact associated with it.
Change Management Analytics
As with all InvGate Service Desk modules, change management is supported by a full reporting and analytics suite that allows change managers and senior management to understand how well the change process is performing – from RFC logging through to change approval. These capabilities also meet governance needs around change control such as audit trails.
Benefits of InvGate Change Management
InvGate Service Desk will help your company better manage change and the associated costs and risks. InvGate’s change management capabilities help IT teams to systematically consider, assess, and approve change through standardized, best practice processes enabled by workflow and automation. They can also be configured to accommodate your company’s appetite for risk. The benefits include:
Prevention of change-related incidents
Different parts of the organization will have different vested interests in the change management process. While much emphasis will be placed on positive aspects such as increased speed and risk mitigation, a big benefit for many – including end users and service desk agents – is the minimization of change related incidents. Which, for many companies, still form too large a part of monthly incident volumes.
Discover other Service Desk features
Everything you need to provide outstanding service.
Ticket Mgmt
Manage your incidents
Analytics
Analyze your efforts
Self-Service
Encourage self-help
AI
Enhance support efficiency
Integrations
Expand functionality and usability
Problem Mgmt
Get proactive
Automation
Automate support processes
Workflows
Improve IT efficiency
ITIL
Employ best practices
Knowledge Base
Build and share knowledge
Change Mgmt
Better manage change
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT
