Improve Service Desk Productivity with Gamification
Improve individual/team motivation and productivity then, in turn, better performance and service delivery through the use of challenges, engagement, and rewards.
More Challenges, Better Results

Gamification is a framework to reward staff, with virtual or tangible incentives for completing tasks that contribute towards the overall team, department, or company goals in a fun and competitive way.

Give recognition to agents for their hard work and increased motivation to continue improving by providing continual feedback on progress through rankings and skill level points, and setting daily tasks that are aligned with long term goals.

Provide individuals or teams with specific quests towards a goal composed of many parts. For example, service desk agents who complete the quest of closing 20 tickets with a customer satisfaction rating greater than four win 100 points towards their personal total (and ranking).

Transform agent motivation in higher levels of service, faster response times, increased productivity, greater collaboration, and greater visibility of the value that IT delivers to the business.
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