One-click ticket summaries
Create a quick summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.
Faster resolution times
Takes less than 1 minute to onboard someone new to a complex ongoing incident.*
Easier collaboration
Team members spend less time sifting through lengthy ticket histories and more time actively resolving the issue.
Information-sharing
Agents can choose to post the summary as an internal comment as a way to share insights with their team.
*Based on internal testing.
Explore other AI features
Improved responses
Get suggestions to improve agents’ responses and speed-up support times by leveraging generative AI.
Knowledge article generation
Automatically transform service incident resolutions into knowledge articles.
Contextual knowledge
Add a new level of AI to your Microsoft Teams virtual agent by providing a quick summary of relevant knowledge articles to users.
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