--- title: "Switch from TOPdesk to InvGate | InvGate" source: "https://invgate.com/switch/from-topdesk" --- # Stuck With It? TOPdeskDo you actually like your ITSM vendor, or is it just Stockholm syndrome?The Contract’s Handled Leave TOPdesk behind with zero money down and no stressful migration deadlines. [See how the program works](#how)[Apply for SWITCH](/switch/apply?vendor=topdesk) Scroll to break free ### Global leaders trust InvGate [Read case studies](/case-studies) ![KPMG](https://website-statics.invgate.com/images/logos/customers/kpmg.svg?v=2) ![NASA](https://website-statics.invgate.com/images/logos/customers/nasa.svg?v=2) ![Price Waterhouse Coopers](https://website-statics.invgate.com/images/logos/customers/pwc.svg?v=2) ![Arcos Dorados](https://website-statics.invgate.com/images/logos/customers/arcos-dorados.svg?v=2) ![Motorola](https://website-statics.invgate.com/images/logos/customers/motorola.svg?v=2) ![Peoples Bank](https://website-statics.invgate.com/images/logos/customers/peoples-bank.svg?v=2) ![United States Army](https://website-statics.invgate.com/images/logos/customers/us-army.svg?v=2) ![Collins Aerospace](https://website-statics.invgate.com/images/logos/customers/collins-aerospace.svg?v=2) ![AES](https://website-statics.invgate.com/images/logos/customers/aes.svg?v=2) ![Allianz](https://website-statics.invgate.com/images/logos/customers/allianz.svg?v=2) ![Alaskan Copper](https://website-statics.invgate.com/images/logos/customers/alaskan-copper.svg?v=2) [Read case studies](/case-studies) ## What life looks like after TOPdesk Teams leave TOPdesk over duplicates that pile up, reports split by module, and AI gated by plan. Here’s how InvGate answers. WorkflowsCatalogDashboards ### Your admins make the changes Your admins configure workflows, catalog, and dashboards themselves, with no code. Agent · 10:02Can you confirm the laptop model? Reply · threaded into #4821It’s the 14-inch one, thanks! SLA paused while waiting on user ### Email and SLAs that behave Replies thread into the original ticket, and SLAs pause while you wait on the user. 94%SLA met this month ### One dashboard for every process One dashboard covers incidents, requests, changes, and tasks. Summarized by AI****** ### AI on both sides, included Agents get AI Hub and employees get a Virtual Service Agent in Teams, WhatsApp, and the portal, all included. **Your plan**No hidden fees AI included Automation included Published pricing ### Prices you can read Pricing is transparent, with AI and automation included and no caps or hidden fees. InvGate Asset Management ### Every asset in one system of context, with no add-ons TOPdesk teams keep asset records by import and by hand. InvGate Asset Management discovers hardware, software, SaaS, and cloud on its own, and every ticket opens with full asset context. * Agent + 12+ agentless protocols * 30+ native integrations * Contracts, stock, and depreciation 3,410devices found **LaptopAgent**ServerAgentless**PrinterSNMP**Cloud VMIntegration ![People walking across a plaza, seen from above](https://website-statics.invgate.com/images/switch/people-switching-v1.png) ## Join the teams that already made the SWITCH Customer success How TroGroup replaced ServiceNow with InvGate and cut its critical incidents backlog by 90%. [Read the case study](https://blog.invgate.com/invgate-trogroup-case-study) **100%**Self-service portal adoption Watch video > “InvGate grew far beyond IT. Construction, HR, and other departments rely on it every day.” > > Oliver Haag, Head of IT Infrastructure, TroGroup **4.9** Gartner Peer Insights rating\ IT Service Management Platforms ![2025 Customers’ Choice](https://website-statics.invgate.com/images/switch/badges/gartner-customers-choice-2025.png) Rating out of 5InvGate****4.9**TOPdesk****4.4** [Compare InvGate and TOPdesk on Gartner Peer Insights](https://www.gartner.com/reviews/market/it-service-management-platforms/compare/product/invgate-service-management-vs-topdesk) ## How SWITCH works Four steps, one specialist, and never two subscriptions at once. 01 Eligibility **24 h**to confirm eligibility and your first billing date. ### Share your existing contract details Vendor, end date, and months left. We confirm eligibility and your first billing date. 02 ** 0481216 Average full migration: 12 to 16 weeks ### Define a project timeline Pick a go-live date that fits your team. The old contract keeps running in the background. 03 Implementation **Up to 50%**of your annual subscription in implementation, covered. ### Migrate with an InvGate specialist Tickets, workflows, catalog, and knowledge move over with a dedicated specialist, hours on us. 04 Current contract InvGate **Live on InvGate**First invoice ### Enjoy your new AI-forward ITSM solution Your team works on InvGate at $0 until the old contract ends. Then your first invoice arrives. ## Ready to leave TOPdesk behind? Apply in two minutes. We reply within 24 hours with an estimated timeline and quote. [Apply for SWITCH](/switch/apply?vendor=topdesk) Not on TOPdesk? Pick your current vendor * [ServiceNow](/switch/from-servicenow) * [Jira Service Management](/switch/from-jira-service-management) * [Freshservice](/switch/from-freshservice) * [HaloITSM](/switch/from-haloitsm) * [Zendesk](/switch/from-zendesk) * [IFS assyst](/switch/from-ifs-assyst) * [SymphonyAI](/switch/from-symphonyai) * [SysAid](/switch/from-sysaid) * [EasyVista](/switch/from-easyvista) * [ManageEngine](/switch/from-manageengine) * [Ivanti](/switch/from-ivanti) * [TeamDynamix](/switch/from-teamdynamix) * [Cherwell](/switch/from-cherwell) * [SolarWinds](/switch/from-solarwinds) * [BMC Helix](/switch/from-bmc-helix) * [Other](/switch/apply?vendor=other) TOPdesk comparisons draw on public user reviews, prospect interviews, and TOPdesk documentation as of October 2026. TOPdesk and TOPdesk Robin are trademarks of their respective owners.