Ticketing Workflows
Improve service desk’s operational efficiency, reduce costs, and improve end user experience with an intuitive ticketing workflow capability for managing end user issues and requests.
Automate Tasks, Extend Team Reach
InvGate’s visual workflow engine allows users to use an intuitive interface to drag and drop and link workflow elements where needed. It’s so much easier than trying to design workflows using drop down menu options, no matter how simple the workflow looks on paper.

Map out your target process, including tasks, decision points, loops, and inputs and outputs. The workflow then gets triggered by a request to InvGate Service Desk, whether it’s a request for the purchase of new equipment, the installation of software, or any other repeatable process that you want to automate.

Once a workflow is triggered, InvGate Service Desk will automatically execute your predefined process. The workflow acquires the relevant information from the request and the service database, as well as external data sources via a web service or API. The path through the process is chosen based on the conditions you set.

These are generated automatically at appropriate points. You can accept or reject them from the portal or via email, and the process is then directed based upon the response.

The system interacts with the outside world through in-solution and email communication, as well as running code through a web service or API. You can also affect changes in your IT systems via InvGate Assets, such as the installation of new software, license management, or the locking of a workstation.