---
title: InvGate Resources
---

**Browse resources (interactive):** [https://invgate.com/resources](https://invgate.com/resources)

---

## Resources catalog

- **[How Grupo Gigante implemented InvGate in 3 months and eliminated IT audit observations](https://blog.invgate.com/invgate-grupo-gigante-case-study)** [Case Studies] (InvGate Service Management) — Grupo Gigante, a Mexican retail and real estate conglomerate serving 2,500 employees, implemented InvGate Service Management to centralize support and eliminate all 11 IT audit observations in three months.
- **[How to remove friction and work together: Financial Services IT](https://invgate.com/industry-forums/financial-services)** [Webinars] — Per-team workflows, embedded service, and visibility. IT leaders from WESTconsin Credit Union, Texans Credit Union, and Members Cooperative Credit Union share how they rebuilt service around how their teams actually work.
- **[What public sector IT modernization actually looks like](https://invgate.com/industry-forums/public-sector)** [Webinars] — Leaders from the Judicial Branch of Arizona, the City of Coppell, and Waukesha County share how they modernized service delivery without growing their teams or breaking their budgets.
- **[How the Judicial Branch of Arizona in Maricopa County found in InvGate what ServiceNow didn't deliver](https://blog.invgate.com/invgate-judicial-branch-of-arizona-in-maricopa-county-case-study)** [Case Studies] (InvGate Asset Management) — After years stuck with an unusable ServiceNow implementation, the Judicial Branch of Arizona in Maricopa County turned to InvGate Asset Management and got full visibility into its asset inventory in 5 days.
- **[AI adoption in ITSM](https://invgate.com/ai-adoption-in-itsm)** [Whitepapers & eBooks] — Discover how mature your ITSM AI adoption is and build a path to lasting results, with a practical lifecycle that embeds intelligence, strengthens knowledge, and enables governed automation.
- **[How Dia Argentina centralized service management across 1,000 stores with InvGate](https://blog.invgate.com/invgate-case-study-dia-argentina)** [Case Studies] (InvGate Service Management) — Dia Argentina, one of Argentina's leading supermarket chains, centralized operations across 1,000 stores with InvGate Service Management and InvGate Asset Management, recovering 160 hours per audit.
- **[How Allshores unified two IT systems with InvGate after a global merger](https://blog.invgate.com/invgate-allshores-case-study)** [Case Studies] (InvGate Service Management) — Allshores is a global insurance and financial services group that consolidated two separate ITSM platforms into one after merging BF&M and Argus.
- **[How Stoll Keenon Ogden modernized IT operations with InvGate Service Management](https://blog.invgate.com/invgate-stoll-keenon-ogden-case-study)** [Case Studies] (InvGate Service Management) — Stoll Keenon Ogden replaced manual reporting and static ticket lists with automated dashboards, reliable data, and faster knowledge creation using InvGate Service Management.
- **[How Core Financial Systems removed manual work after replacing BMC with InvGate](https://blog.invgate.com/invgate-core-financial-systems-case-study)** [Case Studies] (InvGate Service Management) — By switching from BMC to InvGate Service Management, Core Financial Systems eliminated manual Excel reporting, gained real-time SLA visibility, and improved traceability for customers and auditors.
- **[How Universidad Católica Argentina improved first call resolution with InvGate](https://blog.invgate.com/invgate-uca-case-study)** [Case Studies] (InvGate Service Management, InvGate Asset Management) — With InvGate Service Management, Universidad Católica Argentina (UCA) increased first call resolution by 62% and reduced inquiries by 20% through self-service.
- **[How Farmaplus standardized its operations with InvGate](https://blog.invgate.com/invgate-farmaplus-case-study)** [Case Studies] (InvGate Service Management) — Farmaplus, one of Argentina’s fastest-growing pharmacy chains, unified service processes, gained real-time visibility, and scaled its operations with InvGate Service Management.
- **[How TroGroup replaced ServiceNow with InvGate](https://blog.invgate.com/invgate-trogroup-case-study)** [Case Studies] (InvGate Service Management) — TroGroup, a global manufacturer from Austria, switched from ServiceNow to InvGate Service Management, improving efficiency and reducing critical incidents by 90%.
- **[How Frigorífico Modelo achieved 100% asset visibility with InvGate](https://blog.invgate.com/invgate-frigorifico-modelo-case-study)** [Case Studies] (InvGate Service Management, InvGate Asset Management) — Frigorífico Modelo, an agroindustrial company from Uruguay, implemented InvGate Asset Management and Service Management to automate processes and cut manual work time by 50%.
- **[How Marval returned to InvGate and expanded Service Management by 200%](https://blog.invgate.com/invgate-marval-ofarrel-mairal-case-study)** [Case Studies] (InvGate Service Management, InvGate Asset Management) — Marval O’Farrell Mairal, a leading Latin American law firm, returned to InvGate and grew from two to seven departments, achieving 200% expansion and faster response times.
- **[How JERA Nex bp scaled global IT operations with InvGate](https://blog.invgate.com/invgate-jera-nex-bp-case-study)** [Case Studies] (InvGate Service Management) — With InvGate Service Management, JERA Nex bp grew ticket volume by 150% without expanding its IT team.
- **[How CPPA-G created a unified support experience with InvGate](https://blog.invgate.com/invgate-cppa-g-case-study)** [Case Studies] (InvGate Service Management, InvGate Asset Management) — CPPA-G, Pakistan’s energy market operator, centralized 180 services and integrated ITSM and ITAM with InvGate.
- **[Best Help Desk Software - Buying Guide 2024](https://blog.invgate.com/help-desk-software)** [Guides] — Optimize IT support with 2024's best Help Desk software. Explore top 10 solutions.
- **[How Element U.S. Space & Defense unified ITSM and ITAM and met compliance](https://blog.invgate.com/invgate-element-us-and-defense-case-study)** [Case Studies] (InvGate Service Management, InvGate Asset Management) — Element U.S. Space & Defense is a leading government contractor in the aerospace and defense industry. After a major acquisition, they unified ITSM and ITAM with InvGate.
- **[How Javer optimized help desk operations and cut MTTR by 45%](https://blog.invgate.com/invgate-grupo-javer-case-study)** [Case Studies] (InvGate Service Management) — Javer is one of Mexico’s leading real estate developers, with over 50 years of experience and more than 300,000 homes delivered.
- **[ITSM RFP Template](https://blog.invgate.com/itsm-rfp-template#itsm-rfp-form)** [Templates & checklists] — Make sure you can fairly and effectively compare different vendors and choose the best solution for your organization.
- **[Employee Onboarding](https://blog.invgate.com/onboarding-workflow#download-onboarding-template)** [Templates & checklists] — Employee onboarding process and assignment of work devices.
- **[Service Management Standard Operating Procedure](https://blog.invgate.com/service-desk-standard-operating-procedure)** [Templates & checklists] — Systematize your ITSM operations and improve your Knowledge Management activities.
- **[Definitive Guide to ITSM](https://invgate.com/itsm)** [Guides] — Discover the meaning of ITSM, its benefits, capabilities, best practices, and how to find the best ITSM tool.
- **[How Mastellone Improved Its ITSM And Saved 500 Work Hours Per Year With InvGate](https://blog.invgate.com/invgate-mastellone-case-study)** [Case Studies] (InvGate Service Management, InvGate Asset Management) — Mastellone is a leading company in the dairy industry in Latin America, with a presence in 42 countries and over 60,000 retail customers.
- **[Enterprise Service Management Course](https://invgate.com/resources/esm-course)** [Courses] — Build a foundational understanding of ESM and learn the tools to get started in your organization.
- **[IT Asset Lifecycle Management Course](https://invgate.com/resources/italm-course)** [Courses] — Understand every stage of the IT asset journey and learn how to reduce costs, improve security, and maximize value.
- **[Employee Offboarding](https://blog.invgate.com/employee-offboarding-automation)** [Templates & checklists] — Employee offboarding process and feedback collection.
- **[Introduction to Enterprise Service Management](https://invgate.com/esm-course/book)** [Whitepapers & eBooks] — Expand your IT Service Management practices with ESM and achieve greater efficiency and customer satisfaction.
- **[Inside InvGate: How we enhance IT operations with our own asset management solution](https://blog.invgate.com/how-invgate-uses-invgate-asset-management)** [Case Studies] (InvGate Service Management, InvGate Asset Management) — Learn how we use our own solution, InvGate ASset Management, to manage IT assets, optimize performance, and enhance security.
- **[Unlocking Experience Management](https://invgate.com/resources/books/unlocking-experience-management)** [Whitepapers & eBooks] — Download the first eBook of our new series and learn how to make experience work towards your business goals.
- **[Unlocking the Human Element in IT](https://invgate.com/resources/books/unlocking-the-human-element-in-it)** [Whitepapers & eBooks] — Download the second eBook of our new series and unlock the power of human-centered leadership and putting people first in your organization.
- **[The Definitive ITAM Implementation Checklist](https://blog.invgate.com/it-asset-management-checklist)** [Templates & checklists] — Download your checklist and ensure you get every step of the tool implementation process just right.
- **[Unlocking Career Progression](https://invgate.com/resources/books/unlocking-career-progression)** [Whitepapers & eBooks] — Download the third eBook of our new series and access all the knowledge you need to foster career development in IT.
- **[Change Approvals](https://blog.invgate.com/change-request#download-our-free-change-request-workflow-template)** [Templates & checklists] — Manage and control organizational change requests.
- **[Definitive Guide to ITAM](https://invgate.com/itsm/it-asset-management)** [Guides] — Explore the ITAM process, benefits, best practices, the difference with ITSM, and software features to look for.
- **[Unlocking Quality in Service](https://invgate.com/resources/books/unlocking-quality-in-service)** [Whitepapers & eBooks] — Download the fourth eBook of our new series and access all the knowledge you need to foster career development in IT.
- **[How Mirgor saved 2,500 hours in manual work with InvGate Asset Management](https://blog.invgate.com/invgate-mirgor-case-study)** [Case Studies] (InvGate Asset Management) — Mirgor is an Argentinian company leader in tech and manufacturing.
- **[Knowledge Article Creation](https://blog.invgate.com/knowledge-management-process#download-your-free-knowledge-workflow-templates)** [Templates & checklists] — Creation of Knowledge Base articles via API.
- **[ITSM Checklist](https://blog.invgate.com/itsm-implementation-checklist)** [Templates & checklists] — Use this free ITSM implementation checklist to guide you through the process of building a service desk.
- **[How Auto Mercado improved retail operations with InvGate](https://blog.invgate.com/how-auto-mercado-improved-retail-operations-with-invgate)** [Case Studies] (InvGate Service Management, InvGate Asset Management) — Auto Mercado is one of the most relevant supermarket chains in Costa Rica, with over 100 years in the retail industry, more than 40 stores, and over 3,400 employees.
- **[Definitive Guide to ITIL](https://invgate.com/itsm/itil)** [Guides] — Find out ITIL's meaning, the difference between ITIL v3 and ITIL 4, and its management practices.
- **[Knowledge Article Update](https://blog.invgate.com/knowledge-management-process#download-your-free-knowledge-workflow-templates)** [Templates & checklists] — Edicion and re-uploading of Knowledge Base articles via API.
- **[Unlocking Sustainability in IT](https://invgate.com/resources/books/unlocking-sustainability-in-it)** [Whitepapers & eBooks] — Download the fifth eBook of our new series and access all the knowledge you need to foster career development in IT.
- **[How Camuzzi saved over 1,000 hours a year in Asset Management with InvGate Asset Management](https://blog.invgate.com/camuzzi-gas-distributor-asset-management-case-study)** [Case Studies] (InvGate Asset Management) — Camuzzi is the largest natural gas distributor in Argentina in terms of volume, infrastructure magnitude, and geographical coverage.
- **[Asset Management RFP Template](https://blog.invgate.com/asset-management-rfp-template#itam-rfp-form)** [Templates & checklists] — Looking for an ITAM solution? Compare your options in a standardized way with our Asset management RFP template.
- **[Release Management](https://blog.invgate.com/release-management-process#download-template)** [Templates & checklists] — Software or product release management.
- **[How McDonald's consolidated all its Service Desks on a single platform](https://blog.invgate.com/arcos-dorados-invgate-case-study)** [Case Studies] (InvGate Service Management, InvGate Asset Management) — Arcos Dorados has +10.000 employees and manages +14,000 incidents per month with 250 agents and tracking +3,000 assets.
- **[How to conduct an IT Audit](https://blog.invgate.com/it-audit)** [Templates & checklists] — Learn how to conduct an IT audit successfully, start protected, and avoid downtime and penalties.
- **[Project Management](https://blog.invgate.com/project-management-process#download-your-free-project-management-workflow-template)** [Templates & checklists] — Project planning, execution and supervision.
- **[How Smartmatic centralized its inventory into an ITIL-compliant CMDB](https://blog.invgate.com/case-study-electronic-voting-company-centralized-inventory-and-assets-in-cmdb)** [Case Studies] (InvGate Service Management, InvGate Asset Management) — Smartmatic implemented up to 14 CMDB diagrams that integrated both of our tools, Service Management and Asset Management.
- **[The definitive ISO 27001 checklist](https://blog.invgate.com/iso-27001-checklist)** [Templates & checklists] — Looking for help to implement the security standard? Our ISO 27001 checklist is exactly what you need.
- **[Definitive Guide to Change Management](https://invgate.com/itsm/change-management)** [Guides] — Explore our comprehensive guide on ITIL 4 Change Enablement, covering benefits, tools, and a comparison with Change Management.
- **[How Grupo Cepas automated processes with InvGate](https://blog.invgate.com/cepas-service-desk-case-study)** [Case Studies] (InvGate Service Management) — Grupo Cepas, a leading Argentine beverage company, modernized its IT operations by replacing manual workflows with InvGate Service Management.
- **[How Coppel improved service delivery and won an industry award with InvGate](https://blog.invgate.com/coppel-wins-best-service-desk-improvement-project)** [Case Studies] (InvGate Service Management, InvGate Asset Management) — Coppel, one of Mexico’s largest department store chains, streamlined its service desk with InvGate, managing 200,000+ incidents monthly and being recognized with an industry award.
- **[Training Request](https://blog.invgate.com/training-request#download-your-free-training-requests-workflow-template)** [Templates & checklists] — Request management process for employee development training.
- **[Definitive Guide to SLAs](https://invgate.com/guides/service-level-management)** [Guides] — Discover what Service Level Management is and get a step-by-step guide to implementing it in your organization.
- **[How SEiT took their ITSM strategy to the next level with InvGate](https://blog.invgate.com/seit-invgate-service-desk-case-study)** [Case Studies] (InvGate Service Management, InvGate Asset Management) — SEiT is a Chilean company dedicated to helping organizations maintain operational continuity through its technological platforms.
- **[The Asset Management SOP Playbook](https://blog.invgate.com/asset-management-sop)** [Templates & checklists] — Get access to a free template and standardize your workflows to make your operations more cohesive.
- **[How Universidad Austral completed its digital transformation with InvGate Service Management](https://blog.invgate.com/universidad-austral-service-desk-case-study)** [Case Studies] (InvGate Service Management) — Universidad Austral is a privately managed Argentinean university with +1500 IT assets and 49 agents.
- **[Software Request](https://blog.invgate.com/software-request#download-your-free-software-request-workflow-template)** [Templates & checklists] — Management of software deployment requests.
- **[The Definitive Guide to ITSM Frameworks](https://blog.invgate.com/itsm-frameworks)** [Guides] — Discover the most popular ITSM frameworks to pick from. Plus, you will find a cheat sheet to download.
- **[Chesapeake Bay Academy is 'Head of the Class' with InvGate Service Management](https://blog.invgate.com/cba-invgate-service-desk)** [Case Studies] (InvGate Service Management) — Chesapeake Bay Academy is a private nonprofit school for students with learning differences.
- **[How InvGate empowered Disagro to organize its IT department](https://blog.invgate.com/how-invgate-empowered-disagro-to-organize-its-it-department)** [Case Studies] (InvGate Service Management, InvGate Asset Management) — Disagro is an international corporation, leader in the agricultural vertical, that has 25 agents and +1500 end users.
- **[Unlocking the Evolution of Service Management](https://invgate.com/resources/books/unlocking-the-evolution-of-service-management)** [Whitepapers & eBooks] — Download the sixth eBook of our new series and navigate the complexities of modern ITSM
- **[How major pharmacy store chain optimized the number of agents by 30%](https://blog.invgate.com/pharmacy-store-chain-itsm-casestudy)** [Case Studies] (InvGate Service Management) — With more than 300 stores and two distribution centers, Farmacity employs over 7,000 people.
- **[Asset Loan](https://blog.invgate.com/equipment-check-out-system#download-your-free-equipment-checkout-workflow-template)** [Templates & checklists] — Management and monitoring of asset loans.
- **[Unlocking The Future of IT](https://invgate.com/resources/books/unlocking-the-future-of-it)** [Whitepapers & eBooks] — The latest installment of the “Unlocking IT” series, with insights from the Ticket Volume podcast guests.
- **[How Peoples Bank aligned 24 different departments using InvGate Service Management](https://blog.invgate.com/peoples-bank-invgate-case-study)** [Case Studies] (InvGate Service Management) — Peoples Bank is one of the leading community banks in Washington, with 23 branches and more than $2.6 billion in assets.
- **[The CFO’s Guide to IT Asset Management](https://invgate.com/resources/cfo-guide-to-itam)** [Guides] — Optimize costs, enhance compliance, and align IT spending with goals.
- **[How Harmony Public Schools leveraged InvGate’s customizability](https://blog.invgate.com/harmony-schools-service-desk-case-study)** [Case Studies] (InvGate Service Management) — Harmony Public Schools is a system of 58 Texas charter public schools with 550 service desk agents and 4500 employees.

_Entries: 70_