--- title: "ITSM and ITAM for Oil, Gas & Energy Companies | InvGate" source: "https://invgate.com/industries/oil-and-energy" --- Oil, Gas & Energy # IT management built for oil, gas & energy operations From refineries to remote production sites, InvGate gives energy IT teams unified asset visibility and the automation to scale operations without replacing their current infrastructure. [Contact Sales](/contact-us)[Start free trial](/free-trial) ![IT management built for oil, gas & energy operations](https://website-statics.invgate.com/images/industries/oil-and-energy/hero-en.png) Leading oil & energy organizations trust InvGate [![JERA Nex bp](https://website-statics.invgate.com/images/customers/Jera-NEX-BP.svg)](https://blog.invgate.com/invgate-jera-nex-bp-case-study) [See case study](https://blog.invgate.com/invgate-jera-nex-bp-case-study) ![Vista Oil & Gas](https://website-statics.invgate.com/images/customers/Vista-Oil\&Gas.svg) ![Pluspetrol](https://website-statics.invgate.com/images/customers/Pluspetrol.svg) ![Pampa Energía](https://website-statics.invgate.com/images/customers/Pampa-Energia.svg) ![Ecopetrol](https://website-statics.invgate.com/images/customers/Ecopetrol.svg) ![Cotemar](https://website-statics.invgate.com/images/customers/cotemar.svg) ![](https://website-statics.invgate.com/images/industries/oil-and-energy/when-uptime-is-not-optional.jpg) The challenge ## When uptime isn't optional, IT chaos isn't acceptable Oil and gas IT teams run service desks and manage IT assets across refineries, production sites, and contractor-managed facilities in multiple countries. The complexity isn't just technical — it's organizational: different entities, different reporting lines, contractors with access but not employment. Asset visibility Inventories spread across Excel and CSVs — no reliable count of what exists, where, or whether warranties are still active Service requests Service requests with no structure behind them — no SLA, no assigned owner, no client notification, no way to know if anything was resolved Change control Change approvals traveling through email chains — no rollback documentation, no audit trail, audit prep takes weeks Tool fragmentation Incidents in one tool, requests in another, assets in a spreadsheet — no single place to see what happened or who approved it Unified IT data ## Every asset. Every site. One inventory. Automatically discover and track laptops, workstations, mobile devices, and site IT equipment across headquarters, plants, rigs, and remote stations — whether they're connected to the corporate network or operating in isolated environments. Asset lifecycle ## Track assets from procurement to decommission Log ownership, status, location, warranty, and lifecycle stage for every device across all sites — updated automatically via agent or agentless scanning. * Agent and agentless scanning for segmented networks * Automatic warranty detection and expiration alerts * Cost allocation by site, country, or business unit * Full lifecycle history: every change, every location * New-hire tickets assign assets; offboarding triggers retrieval and disposal. [Learn more about IT lifecycle management](/solutions/it-lifecycle-management) ![Workspace preview](https://website-statics.invgate.com/images/industries/oil-and-energy/3-it-optimization-stay-on-top-of-vendor-contracts-en.jpg) Software & licenses ## Track software licenses across engineering tools, cloud, and on-prem Engineering teams run specialized software — Autodesk, SAP, simulation tools — alongside standard apps. InvGate discovers installed titles via agent, tracks utilization, and centralizes contract renewal dates. * \~80–90 software titles across engineering and operations * On-prem licenses mapped to machines, cloud metered by user * Automatic alerts before renewals and contract expirations * Identify over-licensed tools and eliminate wasted spend [Learn more about software metering](/asset-management/software-metering) ![Workspace preview](https://website-statics.invgate.com/images/industries/oil-and-energy/track-software-licenses-across-engineering-tools-en.jpg) Audit & compliance ## Audit-ready reports in seconds, not weeks Generate structured evidence for regulatory audits or internal security reviews. Security teams can query the change log, search by CI, and export history — without depending on IT to manually compile reports. * Complete asset trail from purchase to decommission * Change log searchable by asset, approver, or date range * Role-based access controls with full RBAC visibility * Schedule recurring compliance and audit reports [Learn more about CMDB & compliance](/asset-management/cmdb) ![Workspace preview](https://website-statics.invgate.com/images/industries/oil-and-energy/audit-ready-en.jpg) AI-powered support ## IT support that works where your teams work InvGate’s AI Virtual Service Agent resolves common requests instantly, logs incidents with full asset context, and escalates to the right team from the field. * ### Log incidents from any device, anywhere Asset, site, priority, and device model captured automatically. Fast, structured, traceable. * ### Reduce repetitive tickets at remote sites AI-guided troubleshooting resolves common issues before they reach the service desk. * ### Trigger change requests directly from the field The AI initiates the formal change request with full context already filled in, routing it through your approval chain automatically. [Learn more about the AI Virtual Service Agent](/service-management/virtual-service-agent) ![Workspace preview](https://website-statics.invgate.com/images/industries/oil-and-energy/it-support-that-works-en.jpg) Change, governance & people ## Structure for every process that can't afford to go wrong In energy companies, a failed change can affect generation plants, transmission networks, or refinery operations. And it's not just changes — contractor access gaps and ungoverned ESM expansion carry the same risk. InvGate gives you structure across all of it. ![Multi-stage change approval with full audit trail](https://website-statics.invgate.com/images/industries/oil-and-energy/multi-stage-change-v1-en.jpg) ### Multi-stage change approval with full audit trail Changes route automatically by category with a full audit trail: approvals, affected assets, and rollback owners. Security teams can query and export data independently, reducing IT dependency. ![Contractor lifecycle: structured setup and asset visibility](https://website-statics.invgate.com/images/industries/oil-and-energy/contractor-lifecycle-v1-en.jpg) ### Contractor lifecycle: structured setup and asset visibility Setting up a contractor isn't just sending credentials, it's a workflow. InvGate Service Management handles approvals, equipment, access, and expiration dates. Asset Management tracks every device so you know exactly what to recover at the end. ![Extend service management to field ops and corporate](https://website-statics.invgate.com/images/industries/oil-and-energy/esm-v1-en.jpg) ### Extend service management to field ops and corporate IT in energy companies is increasingly asked to absorb HR, procurement, legal, and operations. InvGate's ESM capabilities let each area run its own service catalog, SLAs, and reporting — without a separate tool or implementation project. No-code workflow builder ## Every complex process, modeled in one place InvGate's no-code workflow builder lets IT teams define multi-step processes — with approvals, task auto-creation, conditional branching, and notifications — without scripting or third-party consultants. * ### Trigger on any event Asset status change, new hire, ticket creation, contract expiration — any event can start a workflow * ### Multi-team approvals Route to IT, HSE, Procurement, Security, or Legal — in sequence or in parallel, with SLA enforcement * ### Templates Onboarding, change requests, audit preparation, and more — use as-is or customize for your processes [Learn more about Workflows](/service-management/workflows) ![](https://website-statics.invgate.com/images/industries/oil-and-energy/Jera-NEX-BP.png) ![JERA Nex bp](https://website-statics.invgate.com/images/customers/Jera-NEX-BP.svg) 150% increase in ticket volume managed without increasing backlog. Renewable Energy · Global ## InvGate allowed us to seamlessly transition from traditional IT Service Management to comprehensive Enterprise Service Management. The ease of use, powerful automations, and superior user experience made InvGate stand out, enabling us to confidently scale our support operations internationally. Robert de Leij, IT Project Manager — JERA Nex bp [Read the case study](https://blog.invgate.com/invgate-jera-nex-bp-case-study) ## Independently verified security Third-party audits and recognized frameworks validate how InvGate protects its products and operations. [See all certifications](https://trust.invgate.com/resources#69b1700d50e87e111049aa60) ### [ISO 27001:2022](https://trust.invgate.com/resources?s=9j9ba8xk3qu6p2alwq46bb\&name=soc-2-type-2-november-2024-to-november-2025) [Information Security](https://trust.invgate.com/resources?s=9j9ba8xk3qu6p2alwq46bb\&name=soc-2-type-2-november-2024-to-november-2025) ### [SOC 2 Type II](https://trust.invgate.com/resources?s=5pdyvhms2k2fsaxhxqo7we\&name=soc-2-type-ii-2026-attestation-letter) [Security Controls](https://trust.invgate.com/resources?s=5pdyvhms2k2fsaxhxqo7we\&name=soc-2-type-ii-2026-attestation-letter) ### [ISO 9001](https://trust.invgate.com/resources?s=hjfo4isp9m825jc9kp289x\&name=iso-27001-:-2022-audit-report) [Quality Management](https://trust.invgate.com/resources?s=hjfo4isp9m825jc9kp289x\&name=iso-27001-:-2022-audit-report) ### [GDPR compliant](https://trust.invgate.com/resources?s=5qjgt4b9p9mnfmqnvk4p9\&name=iso-9001-certification-of-compliance) [Data Protection](https://trust.invgate.com/resources?s=5qjgt4b9p9mnfmqnvk4p9\&name=iso-9001-certification-of-compliance) ### [PeopleCert](https://atv.peoplecert.org/tool/invgate-service-mgmt/) [15 ITIL v4 Practices](https://atv.peoplecert.org/tool/invgate-service-mgmt/) ## Simplify IT operations across your energy infrastructure 30-day free trial. No credit card needed. [Get started](/free-trial) ### Clear pricing No surprises, no hidden fees — just clear, upfront pricing that fits your needs. [View Pricing](/pricing) ### Easy migration Our team ensures your transition to InvGate is fast, smooth, and hassle-free. [View Customer Experience](/customer-experience)