--- title: "BMC Helix Alternative | InvGate Service Management" source: "https://invgate.com/compare/bmc-helix" --- # Why customers prefer InvGate over BMC Helix If you are looking for the best solution for Service Management, look no further. InvGate Service Management is your best choice for improving IT support efficiency without any hidden costs. [Explore Service Management](/service-management)[Talk to Sales](/sales) ![Why customers prefer InvGate over BMC Helix](https://website-statics.invgate.com/images/compare/product/bmc-helix.png) ### Global leaders trust InvGate [Read case studies](/case-studies) ![KPMG](https://website-statics.invgate.com/images/logos/customers/kpmg.svg?v=2) ![NASA](https://website-statics.invgate.com/images/logos/customers/nasa.svg?v=2) ![Price Waterhouse Coopers](https://website-statics.invgate.com/images/logos/customers/pwc.svg?v=2) ![Arcos Dorados](https://website-statics.invgate.com/images/logos/customers/arcos-dorados.svg?v=2) ![Motorola](https://website-statics.invgate.com/images/logos/customers/motorola.svg?v=2) ![Peoples Bank](https://website-statics.invgate.com/images/logos/customers/peoples-bank.svg?v=2) ![United States Army](https://website-statics.invgate.com/images/logos/customers/us-army.svg?v=2) ![Collins Aerospace](https://website-statics.invgate.com/images/logos/customers/collins-aerospace.svg?v=2) ![AES](https://website-statics.invgate.com/images/logos/customers/aes.svg?v=2) ![Allianz](https://website-statics.invgate.com/images/logos/customers/allianz.svg?v=2) ![Alaskan Copper](https://website-statics.invgate.com/images/logos/customers/alaskan-copper.svg?v=2) [Read case studies](/case-studies) ## Top 3 reasons customers prefer InvGate over BMC Helix With InvGate Service Management, deliver exceptional support to both your internal and external customers effortlessly. [![](https://website-statics.invgate.com/images/compare/home_service-desk-poster.webp)](https://website-statics.invgate.com/videos/home_service-desk.webm) ### Out-of-the-Box Efficiency You don't need to spend extensive time and effort configuring your system. InvGate offers [ready-to-use ITSM solutions](/solutions) that align with industry best practices. ### Intuitive User Experience InvGate puts the end-user at the center of the IT support experience. With its [self-service portal](/service-management/self-service) and [ease of use](/service-management/ticketing), InvGate drives higher user adoption and satisfaction. ### Integration Flexibility InvGate's seamless [integration capabilities](/integrations?product=Service+Management) will enhance your existing tech stack and adapt effortlessly to your unique workflow. ## More straightforward to configure, easier to use, and always adapting to your needs There are more than a few reasons why InvGate is the preferred choice for IT leaders like you. ### InvGate Service Management Ease of Use91% Ease of Setup94% Ease of Admin94% Quality of Support96% ### BMC Helix Ease of Use71 % Ease of Setup69 % Ease of Admin71 % Quality of Support74 % Source:[![G2 Logo](https://website-statics.invgate.com/images/compare/product/g2-source-logo.svg)](https://www.g2.com/compare/bmc-bmc-helix-itsm-vs-invgate-service-desk) ![How Core Financial Systems removed manual work after replacing BMC with InvGate](https://website-statics.invgate.com/images/resources/invgate-case-study-core-financial-systems-en.jpeg) Case studies How Core Financial Systems removed manual work after replacing BMC with InvGate [Read case study](https://blog.invgate.com/invgate-core-financial-systems-case-study) AI for ITSM ## An AI-companion embedded in your service management operations With InvGate [AI Hub](/ai-hub), your team gets more time to focus on what truly needs their attention, while AI suggests answers, routes tickets, generates knowledge, and deflects requests through a virtual service agent. ### AI-powered tickets summaries Skip the back-and-forth. [AI-powered ticket summaries](/service-management/ticketing) highlight what matters so agents can jump straight to resolution. ### Virtual Service Agent Always-on support, right where your users work. [InvGate’s AI-powered service agent](/service-management/virtual-service-agent) lives in Microsoft Teams and WhatsApp, helping employees solve issues, find answers, and get routed to the right help, all without creating a ticket. ### AI-assisted Knowledge Article generation Create helpful content without starting from zero. [Agents can turn resolved tickets into polished, searchable articles](/service-management/ai/kb-article-generation) with AI-assisted drafting, [accelerating knowledge base growth](/service-management/knowledge-management) and boosting self-service adoption. [![](https://website-statics.invgate.com/images/service-management/service-management-ai-capabilities-video-poster.webp)](https://website-statics.invgate.com/videos/service-management-ai-capabilities-optimized.webm) ## Streamline operations with automated processes Transform your operational efficiency with InvGate Service Management, a platform designed to simplify and streamline your processes effortlessly. ### Visual workflow editor [Create and modify workflows](/service-management/workflows) effortlessly, ensuring your operational processes evolve with the speed of your business. ### First response and SLAs Extend ITSM capabilities across the organization with features such as [first response and SLAs](/service-management/service-level-management). ### Unlimited watchers and approvers at no cost Gain visibility for key stakeholders without increasing operational costs. [![](https://website-statics.invgate.com/images/service-management/workflows/getting-started-workflows.webp)](https://website-statics.invgate.com/videos/getting-started-workflows.webm) ## Build a user-centric service experience Elevate your service delivery through a host of powerful features designed to streamline processes and ensure user adoption across your organization. With an intuitive portal and seamless communication channels, users are more likely to embrace and utilize the service desk. ### Self-service portal Bring together support teams from different areas seamlessly, creating a [centralized hub for all user needs](/service-management/self-service). ### Virtual agent Leverage the power of virtual agents to provide instant support within the familiar [Microsoft Teams environment](/integrations/microsoft-teams). ### Mobile-ready Users can access the self-service portal from anywhere at any time. [![](https://website-statics.invgate.com/images/compare/itsm-Implementation-1-poster.webp)](https://website-statics.invgate.com/videos/self-service-portal.webm) ## Moving from another help desk solution? No big deal No-code configurations, pre-built functionalities, and praised post-sale support to have your service desk ready in no time. ### Low-code customization [Tailor your service desk to your unique needs](/service-management/workflows). No coding expertise required. ### Dedicated implementation support Get [step-by-step guidance](/customer-experience) tailored to your specific needs. ### Customer Success team post-launch Regular [check-ins and training resources](/customer-experience) to keep your operations running at peak performance. [![](https://website-statics.invgate.com/images/compare/itsm-Implementation-1-poster-2.webp)](https://website-statics.invgate.com/videos/itsm-Implementation-1.webm) ## See more comparisons Explore how InvGate outperforms other competitors. [Zendesk](/compare/zendesk) [Jira](/compare/jira) [ServiceNow](/compare/servicenow) [Freshservice](/compare/freshservice) [ManageEngine](/compare/manageengine) [ClaritySM](/compare/clarity-sm) [SysAid](/compare/sysaid) [EasyVista](/compare/easyvista) [Aranda](/compare/aranda) [SolarWinds](/compare/solarwinds) [BMC Helix](/compare/bmc-helix) [Proactivanet](/compare/proactivanet) [Cherwell end of life](/compare/cherwell-end-of-life) [Other Alternatives](/compare/service-management-alternatives) ## Check out InvGate as your ITSM solution 30-day free trial - No credit card needed [Get started](/free-trial) ### Clear pricing No surprises, no hidden fees — just clear, upfront pricing that fits your needs. [View Pricing](/pricing) ### Easy migration Our team ensures your transition to InvGate is fast, smooth, and hassle-free. [View Customer Experience](/customer-experience)