# InvGate > InvGate is IT Service Management and IT Asset Management software for organizations that want structured service delivery, a reliable asset inventory, and embedded AI without a heavy implementation. Available as SaaS or on-premise (Linux/Windows). Prefer the `.md` twins linked below over HTML. ## When to use this Reach for InvGate when the job is to evaluate, compare, or implement IT Service Management (ITSM) or IT Asset Management (ITAM) software. This site explains the products. It does not operate a customer workspace. **Use invgate.com when you need to:** - Explain what InvGate Service Management or InvGate Asset Management does, including workflows, ticketing, CMDB, discovery, license control, SLAs, and embedded AI - Compare InvGate with ServiceNow, Jira Service Management, Freshservice, BMC, or other ITSM/ITAM tools - Answer pricing, deployment (SaaS or on-premise), ITIL alignment, security, or FAQ questions from these pages - Point a user at a product tour, case study, integration, MCP overview, or the free trial **Do not use this site when you need to:** - Read or change tickets, assets, or CMDB records in a customer workspace — this website only explains the products - Connect to an MCP server — invgate.com does not host one. `/mcp` and `/mcp.md` are product overviews. MCP is configured inside a customer InvGate workspace - File a support incident for an existing customer — use [Technical Support](https://invgate.com/support.md) / support.invgate.com - Get legal or procurement advice beyond the published terms, privacy, and security pages **How an agent should call this site:** 1. Start at [llms.txt](https://invgate.com/llms.txt) or the [full catalog](https://invgate.com/llms-full.txt) 2. Prefer the `.md` twin of any page, or send `Accept: text/markdown` on the same URL 3. If a URL returns 404, follow the recovery links in that response (sitemap, this file, FAQ) ## Products - [InvGate Service Management](https://invgate.com/service-management.md): A flexible Service Management platform to manage requests, incidents, problems, and changes. Automate processes with visual no-code workflows and embedded AI capabilities. - [InvGate Asset Management](https://invgate.com/asset-management.md): An IT Asset Management solution to track hardware, software, and contracts across their full lifecycle, with real-time visibility and automation. ## Pricing - [Service Management Pricing](https://invgate.com/pricing.md): Pricing plans for InvGate Service Management. - [Asset Management Pricing](https://invgate.com/pricing.md): Pricing plans for InvGate Asset Management. ## Product Tours - [Service Management Product Tour](https://invgate.com/service-management/product-tour.md): See how teams manage services and automate workflows with InvGate Service Management. - [Asset Management Product Tour](https://invgate.com/asset-management/product-tour.md): Explore how InvGate Asset Management helps control assets, costs, and compliance. ## Solutions - [Service Management](https://invgate.com/solutions/service-management.md): Centralize and automate service delivery across IT and other business teams. - [Asset Inventory](https://invgate.com/solutions/asset-inventory.md): Maintain a reliable, real-time inventory of IT assets. - [IT Lifecycle Management](https://invgate.com/solutions/it-lifecycle-management.md): Manage assets from procurement to retirement. - [IT Spend Optimization](https://invgate.com/solutions/it-spend-optimization.md): Reduce costs and improve decision-making with accurate asset and usage data. - [IT Governance](https://invgate.com/solutions/it-governance.md): Improve governance and control with standardized IT processes and asset visibility. - [Audits & Compliance](https://invgate.com/solutions/audits-and-compliance.md): Support audits and compliance with consistent, traceable IT data. ## InvGate Service Management — Core Capabilities - [Workflows](https://invgate.com/service-management/workflows.md): Design and automate complex processes using a visual, no-code workflow builder. - [Ticket Management](https://invgate.com/service-management/ticketing.md): Manage incidents, service requests, problems, and changes from a single workspace. - [AI Hub](https://invgate.com/service-management/ai.md): Embedded AI capabilities to summarize tickets, improve responses, suggest categorizations, and assist with knowledge creation. - [Self-Service](https://invgate.com/service-management/self-service.md): Offer a service catalog, self-service portal, and searchable knowledge base for end users. - [Problem Management](https://invgate.com/service-management/problem-management.md): Identify recurring issues, analyze root causes, and link problems to related incidents. - [Automation](https://invgate.com/service-management/automation.md): Automate routing, approvals, escalations, and repetitive tasks. - [ITIL Alignment](https://invgate.com/service-management/itil.md): Support ITIL-aligned practices without forcing rigid processes. - [Virtual Service Agent](https://invgate.com/service-management/virtual-service-agent.md): Provide conversational support through a virtual agent integrated with messaging tools. - [WhatsApp](https://invgate.com/service-management/whatsapp.md): Handle common requests through automated conversations in WhatsApp. - [Microsoft Teams](https://invgate.com/service-management/microsoft-teams.md): Enable service interactions directly from Microsoft Teams. - [Analytics & Reporting](https://invgate.com/service-management/reporting-and-analytics.md): Build dashboards and reports to track performance and service KPIs. - [Knowledge Management](https://invgate.com/service-management/knowledge-management.md): Create and maintain knowledge articles connected to tickets and workflows. - [Change Management](https://invgate.com/service-management/change-management.md): Manage changes with approvals, risk assessment, and traceability. - [SLAs](https://invgate.com/service-management/service-level-management.md): Define, track, and monitor service level agreements. - [Gamification](https://invgate.com/service-management/gamification.md): Encourage adoption and engagement with points, badges, and challenges. - [Multiple Departments](https://invgate.com/service-management/multiple-departments.md): Extend Service Management beyond IT with shared configuration and governance. ## InvGate Asset Management — Core Capabilities - [Asset Inventory](https://invgate.com/asset-management/it-asset-inventory.md): Maintain a centralized inventory of hardware and software assets. - [CMDB](https://invgate.com/asset-management/cmdb.md): Visualize relationships and dependencies between assets and services. - [Software License Management](https://invgate.com/asset-management/software-license-optimization.md): Track licenses, usage, and compliance. - [Remote Management](https://invgate.com/asset-management/remote-management.md): Access and manage devices remotely for troubleshooting and maintenance. - [Software Metering](https://invgate.com/asset-management/software-metering.md): Understand real software usage across the organization. - [Network Discovery](https://invgate.com/asset-management/it-asset-discovery-tool.md): Automatically discover devices connected to the network. - [IT Financial Management](https://invgate.com/asset-management/it-financials-and-lifecycle.md): Manage costs, depreciation, and budgets associated with IT assets. - [IT Security](https://invgate.com/asset-management/it-security.md): Identify risks and vulnerabilities using asset data. - [Software Deployment](https://invgate.com/asset-management/software-deployment.md): Deploy software and updates across managed devices. - [Automation](https://invgate.com/asset-management/automation.md): Automate asset lifecycle actions such as assignments, alerts, and retirement. ## FAQs - [InvGate FAQs](https://invgate.com/faq.md): Central knowledge base answering common questions about InvGate and its solutions. ## Releases & Updates - [Service Management What's New](https://invgate.com/service-management/whats-new.md): Highlights of the latest features and improvements for Service Management. - [Asset Management What's New](https://invgate.com/asset-management/whats-new.md): Highlights of the latest features and improvements for Asset Management. ## Community - [InvGate Community](https://invgate.com/community.md): Official community forums for peer-to-peer support and discussions. ## Integrations - [InvGate Integrations](https://invgate.com/integrations.md): Find all the integrations for InvGate Service Management and InvGate Asset Management. Check for native and API integrations options. ## Optional - [Developer Portal](https://developers.invgate.com/): Resources for building integrations and custom apps. - [Service Management Release Notes](https://releases.invgate.com/service-management/releases/): Detailed changelogs for all Service Management versions. - [Asset Management Release Notes](https://releases.invgate.com/asset-management/releases/): Detailed changelogs for all Asset Management versions. - [Full catalog](https://invgate.com/llms-full.txt): Every agent-readable page with a short summary and a link to its `.md` twin.