--- title: "Switch from Zendesk to InvGate | InvGate" source: "https://invgate.com/switch/from-zendesk" --- # Stuck With It? ZendeskDo you actually like your ITSM vendor, or is it just Stockholm syndrome?The Contract’s Handled Leave Zendesk behind with zero money down and no stressful migration deadlines. [See how the program works](#how)[Apply for SWITCH](/switch/apply?vendor=zendesk) Scroll to break free ### Global leaders trust InvGate [Read case studies](/case-studies) ![KPMG](https://website-statics.invgate.com/images/logos/customers/kpmg.svg?v=2) ![NASA](https://website-statics.invgate.com/images/logos/customers/nasa.svg?v=2) ![Price Waterhouse Coopers](https://website-statics.invgate.com/images/logos/customers/pwc.svg?v=2) ![Arcos Dorados](https://website-statics.invgate.com/images/logos/customers/arcos-dorados.svg?v=2) ![Motorola](https://website-statics.invgate.com/images/logos/customers/motorola.svg?v=2) ![Peoples Bank](https://website-statics.invgate.com/images/logos/customers/peoples-bank.svg?v=2) ![United States Army](https://website-statics.invgate.com/images/logos/customers/us-army.svg?v=2) ![Collins Aerospace](https://website-statics.invgate.com/images/logos/customers/collins-aerospace.svg?v=2) ![AES](https://website-statics.invgate.com/images/logos/customers/aes.svg?v=2) ![Allianz](https://website-statics.invgate.com/images/logos/customers/allianz.svg?v=2) ![Alaskan Copper](https://website-statics.invgate.com/images/logos/customers/alaskan-copper.svg?v=2) [Read case studies](/case-studies) ## What life looks like after Zendesk Teams leave Zendesk over assets as an afterthought, metered AI, and a desk built for customers. Here’s how InvGate answers. IncidentProblemChangeRequest ### Built for IT Incident, problem, change, and request processes come ITIL-aligned and ready out of the box. Summarized by AI****** ### AI and automations, included AI and automations come with every published plan, and Enterprise is quoted. CloudOn-premisesHybrid ### Cloud, on-premises, or hybrid Choose the deployment that fits: cloud, on-premises, or hybrid. Approvers and end usersunlimited and free, on every plan ### Approvers on us You license the people who work the queue, and everyone else is free. InvGate Asset Management ### Every asset in one system of context, with no marketplace add-ons Zendesk customers tell us asset tracking is makeshift and spread across tools, with no discovery behind it. InvGate Asset Management keeps discovery, inventory, and lifecycle in one place, tied to every ticket. * Agent + 12+ agentless protocols * 30+ native integrations * Contracts, stock, and depreciation 3,410devices found **LaptopAgent**ServerAgentless**PrinterSNMP**Cloud VMIntegration ![People walking across a plaza, seen from above](https://website-statics.invgate.com/images/switch/people-switching-v1.png) ## Join the teams that already made the SWITCH Customer success How TroGroup replaced ServiceNow with InvGate and cut its critical incidents backlog by 90%. [Read the case study](https://blog.invgate.com/invgate-trogroup-case-study) **100%**Self-service portal adoption Watch video > “InvGate grew far beyond IT. Construction, HR, and other departments rely on it every day.” > > Oliver Haag, Head of IT Infrastructure, TroGroup “We’d been trying to push self-service for a long time, but before people just didn’t use the portal, they’d rather send an email. InvGate drastically changed that. The interface is cleaner and easier, not just for IT but for our users too. Now, users go straight to the portal instead of emailing us.” Allshores**Sjoniece Wolffe**IT Service Delivery Manager, Allshores · Replaced ServiceNow and Ivanti **4.9** Gartner Peer Insights rating\ IT Service Management Platforms ![2025 Customers’ Choice](https://website-statics.invgate.com/images/switch/badges/gartner-customers-choice-2025.png) Rating out of 5InvGate****4.9** [Compare InvGate on Gartner Peer Insights](https://www.gartner.com/reviews/product/invgate-service-management) ## How SWITCH works Four steps, one specialist, and never two subscriptions at once. 01 Eligibility **24 h**to confirm eligibility and your first billing date. ### Share your existing contract details Vendor, end date, and months left. We confirm eligibility and your first billing date. 02 ** 0481216 Average full migration: 12 to 16 weeks ### Define a project timeline Pick a go-live date that fits your team. The old contract keeps running in the background. 03 Implementation **Up to 50%**of your annual subscription in implementation, covered. ### Migrate with an InvGate specialist Tickets, workflows, catalog, and knowledge move over with a dedicated specialist, hours on us. 04 Current contract InvGate **Live on InvGate**First invoice ### Enjoy your new AI-forward ITSM solution Your team works on InvGate at $0 until the old contract ends. Then your first invoice arrives. ## Ready to leave Zendesk behind? Apply in two minutes. We reply within 24 hours with an estimated timeline and quote. [Apply for SWITCH](/switch/apply?vendor=zendesk) Not on Zendesk? Pick your current vendor * [ServiceNow](/switch/from-servicenow) * [Jira Service Management](/switch/from-jira-service-management) * [Freshservice](/switch/from-freshservice) * [HaloITSM](/switch/from-haloitsm) * [IFS assyst](/switch/from-ifs-assyst) * [SymphonyAI](/switch/from-symphonyai) * [TOPdesk](/switch/from-topdesk) * [SysAid](/switch/from-sysaid) * [EasyVista](/switch/from-easyvista) * [ManageEngine](/switch/from-manageengine) * [Ivanti](/switch/from-ivanti) * [TeamDynamix](/switch/from-teamdynamix) * [Cherwell](/switch/from-cherwell) * [SolarWinds](/switch/from-solarwinds) * [BMC Helix](/switch/from-bmc-helix) * [Other](/switch/apply?vendor=other) Zendesk comparisons draw on Zendesk’s published pricing (Zendesk Suite list prices at zendesk.com) and documentation, public user reviews, and prospect interviews as of October 2026. Zendesk is a trademark of its owner, which is not affiliated with and does not endorse InvGate.