--- title: "Service Management Analytics and Reporting - InvGate Service Management" source: "https://invgate.com/service-management/reporting-and-analytics" --- # Turn IT Analytics into actionable insights Gain full visibility into your service desk operations with real-time dashboards and 150+ metrics. Identify trends, monitor performance, and make smarter decisions across teams. [Explore the product](/service-management/product-tour)[Start free trial](/service-management/free-trial) ![InvGate Service Management’s dashboards that displays total requests, priority levels, request types, help desk agents, and waiting times.](https://website-statics.invgate.com/images/service-management/reporting-and-analytics/analytics-hero-en.jpg) ## Real-time performance data Get a clear view of what’s happening and why with [real-time dashboards and customizable reports](https://blog.invgate.com/dashboards-vs-reports), so you can act fast and optimize your service desk. ![](https://website-statics.invgate.com/images/watch-cta-banner-sd.jpg) Make the most of your ITSM reporting tools ## Cross-analyze over 150 metrics From SLA compliance to resolution times by agent or department, InvGate’s OLAP engine gives you the power to slice, filter, and cross-analyze your data without having to write a single query. [Measure your service desk’s KPIs](/service-management/product-tour/how-to-create-a-service-desk-report) ![Cross-analyze over 150 metrics](https://website-statics.invgate.com/images/service-management/reporting-and-analytics/cross-analyze-en.jpg) ## AI Hub Reports From switched on to measured, see ticket deflection and knowledge gaps for your Virtual Service Agent, plus agent adoption and engagement with every AI feature, filterable by help desk, so you can prove impact and target enablement with real data. [Explore InvGate's AI Hub](/ai-hub) VSA reportsAgent Report ## Multi-departmental reporting Because InvGate Service Management supports [multiple help desks](/esm) and different access levels, Analytics does too, providing reporting tools for coordinators and administrators in each area of responsibility. ![](https://website-statics.invgate.com/images/watch-cta-banner-sd.jpg) See how to unify service delivery across teams ![Multi-departmental reporting](https://website-statics.invgate.com/images/service-management/reporting-and-analytics/multi-department-en.jpg) ## Customizable dashboards InvGate Service Management dashboards give you and your team instant visibility into IT operations. Fully adaptable to your needs, they feature point-and-click and drag-and-drop configurations. Easily display the KPIs and insights that matter most to your business, highlighting both areas of success and opportunities for improvement. ![](https://website-statics.invgate.com/images/watch-cta-banner-sd.jpg) How to easily configure your ITSM dashboards ![InvGate Service Management’s dashboards featuring visual data elements such as total requests, pie charts showing request distribution, a line graph, and a bar chart.](https://website-statics.invgate.com/images/service-management/reporting-and-analytics/customizable-dashboards-en.jpg) ## Sharing analytics Sharing reports and dashboards with InvGate Service Management improves collaboration and decision-making by providing real-time data that streamlines communication and increases accountability and transparency across teams and stakeholders. ![Sharing analytics](https://website-statics.invgate.com/images/service-management/reporting-and-analytics/sharing-analytics-en.jpg) ## Automated reporting Reports can be scheduled to generate and distribute automatically, eliminating the need for manual creation by agents and managers, and can be shared with both licensed and unlicensed users. ![Automated reporting](https://website-statics.invgate.com/images/service-management/reporting-and-analytics/automated-reporting-en.jpg) ## Benefits of InvGate Service Management Analytics InvGate Service Management Analytics helps your company improve IT support with better visibility into operational and service performance. By giving IT staff access to the right information when they need it, teams can increase efficiency and deliver services more effectively. ### Enhance visibility and awareness ### Improve Decision Making ### Get a better understanding of customer satisfaction ### Access a platform for improvement ### Enhance visibility and awareness Real-time insights into IT support operations improve understanding of service desk performance and provide visibility into service quality, including agent efficiency, SLA compliance, and knowledge management success. ## Discover other Service Management features ### [Ticket Management](/service-management/ticketing) [Manage your incidents](/service-management/ticketing) ### [AI-Powered](/service-management/ai) [Enhance support efficiency](/service-management/ai) ### [Self-Service](/service-management/self-service) [Encourage self-help](/service-management/self-service) ### [Workflows](/service-management/workflows) [Improve IT efficiency](/service-management/workflows) ### [Virtual Service Agent](/service-management/virtual-service-agent) [Conversational ticket resolution](/service-management/virtual-service-agent) ### [Analytics](/service-management/reporting-and-analytics) [Analyze your efforts](/service-management/reporting-and-analytics) ### [Knowledge Management](/service-management/knowledge-management) [Build and share knowledge](/service-management/knowledge-management) ### [Change Management](/service-management/change-management) [Better manage change](/service-management/change-management) ### [Problem Management](/service-management/problem-management) [Get proactive](/service-management/problem-management) ### [Automation](/service-management/automation) [Automate support processes](/service-management/automation) ### [ITIL](/service-management/itil) [Employ best practices](/service-management/itil) ### [SLAs](/service-management/service-level-management) [Prioritize IT operations](/service-management/service-level-management) ### [MCP](/service-management/mcp) [Query service desk data](/service-management/mcp) ### [Gamification](/service-management/gamification) [Improve team productivity](/service-management/gamification) ### [Multiple departments](/service-management/multiple-departments) [Extend outside IT](/service-management/multiple-departments) ### [Product Catalog](/product-catalog) [Request and fulfill hardware](/product-catalog) ### [Agent Studio](/service-management/agent-studio) [Build governed agents](/service-management/agent-studio) ## Check out InvGate as your ITSM solution 30-day free trial - No credit card needed [Get started](/service-management/free-trial) ### Clear pricing No surprises, no hidden fees — just clear, upfront pricing that fits your needs. [View Pricing](/pricing) ### Easy migration Our team ensures your transition to InvGate is fast, smooth, and hassle-free. [View Customer Experience](/customer-experience)